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Payments help

What would you like help with?

Reach all our payment help pages and information from here.

Lost, stolen or damaged items

  • Lost, stolen or damaged cards

Unknown or incorrect payments

  • I don't recognise a payment
  • A payment on my account is not correct
  • Disputing a payment and applying for Visa Chargeback
  • Common trading names
  • I've sent a payment to the wrong account
  • Confirmation of payee

One-off payments

  • How to send money to another UK account from your current account
  • How to make a large payment
  • Transfer money between Nationwide accounts

Regular payments

  • Regular payments explained
  • How to set up a standing order
  • How to set up a Direct Debit

All regular payments help

Card payments and cash machines

  • My card isn't working
  • What to do if you've locked your PIN
  • A cash machine has swallowed my card

All card payments and cash machines help

Limits and timescales

  • Payment and transfer limits

International payments

  • How to make an international payment
  • Find your BIC and IBAN
  • SEPA countries
  • Additional information for SWIFT payments
  • Foreign exchange rates

Available balance and pending transactions

  • Pending transactions
  • My account and available balance are different
  • View and manage upcoming payments

Cheques

  • Help with cheques

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