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Payments help

Our payments delays on 4 January 2022:

We’re really sorry for any inconvenience caused by delays to our processing of payments. If you were affected, you'll have received a text or letter from us. Please use the following link to find out how we’re putting things right.

More information about our payments delays

What would you like help with?

Reach all our payment help pages and information from here.

Lost, stolen or damaged items

Unknown or incorrect payments

One-off payments

Regular payments

Card payments and cash machines

Limits and timescales

International payments

Available balance and pending transactions

Cheques