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Welcome to our new website:

explore how we've made it better and simpler for you. Read about the changes to our website

Payments help

What would you like help with?

Reach all our payment help pages and information from here.

Lost, stolen or damaged items

Unknown or incorrect payments

One-off payments

Regular payments

Card payments and cash machines

Limits and timescales

International payments

Available balance and pending transactions

Cheques