What you can do with telephone banking

  • Find out the balance on your account.

  • Hear the last six transactions on your account, debits and credits.

  • Make internal transfers to accounts held in your name (excluding a Nationwide Credit Card).

  • Request a pin reminder for card-based accounts.

  • Change your telephone banking passnumber.

Register for telephone banking

To start using telephone banking, you’ll need to register by phone or in your local branch.

Once registered, we’ll send you a telephone banking passnumber in the post. You’ll need this to use telephone banking.

Register by phone

Open 24 hours, 7 days a week.

Register in person

Visit us in branch to set up telephone banking.

For security:

  • Memorise the telephone banking passnumber.
  • Don’t write the number down.
  • Never share it with anyone.
  • Destroy the letter it arrived on.


Your telephone banking passnumber will be different to the passnumber you use for online banking.

How does it work?

You’ll need your telephone banking passnumber and one of the following:

  • Customer number.
  • Account number.
  • 16-digit debit card number.


For security reasons, we’ll only ask for specific digits in your passnumber. We’ll never ask you for your entire passnumber.

Number for telephone banking

Open 24 hours, 7 days a week.

Telephone banking help

If you forget your telephone banking passnumber

You’ll need to register again for telephone banking.

You can do this by calling 03457 30 20 11 or by visiting your local branch.

If you’re worried about the security of your telephone banking

Please call us on the same number we use for reporting lost, stolen or damaged cards

For more help and information see our Fraud and security pages