Lost, stolen or damaged cards

If you have a current account with us, you can freeze and unfreeze your debit card in our Banking app.

While your card is frozen, it can’t be used for making card payments. Recurring card payments, direct debits, standing orders and existing Apple or Google pay payments won’t be affected.

To freeze your card:

1. Open the app
2. Go to the menu.
3. Choose Manage Cards.
4. Select the card that's lost or stolen.
5. Select Freeze Card.

If you later find your card, you can follow the same instructions to unfreeze it. As soon as you’ve unfrozen your card, it will be ready to use again.

You can report lost or stolen debit and credit cards in our Banking app. Once reported it can not be used or reactivated, we’ll send you a replacement card.

To report lost or stolen debit and credit cards:

1. Open the app.
2. Go to the menu.
3. Choose Manage Cards.
4. Select the card that's lost or stolen.
5. Select Report as lost or stolen.

If you need a bit of help, take a look at our quick demo (opens in a new window)

If you don’t have the Banking app, call us as soon as possible. You'll need to have your account details ready.

If you’ve damaged your card, call us and we'll replace it for you. You'll need to have your account details ready.