Why Nationwide?
We’re owned by customers, not shareholders. That difference changes everything.
We give value back to customers and we promise to keep all our branches open.*
And we are a Which? Recommended Provider for our current accounts and mortgages.
Our track record of leading customer service
We are rated the UK’s number 1 high street banking provider for customer satisfaction in the building society and banking sector.*
You can choose how you bank
We’re not closing any of our branches, so you can choose how you bank, whether on our app, on our internet bank or in your local branch.
We know how important banking in person is. A face-to-face service to help you move forward when you need us. We promise to keep all of our branches open* until at least the start of 2030.
The Nationwide app
Join our 7 million app users who trust our app to manage their money.
Rated 4 stars in the App Store and Google Play (mobile only) as of July 2026.*
Our branches
We’re proud of the customer service our branches provide. The experts at Moneyfacts have named us their Branch Network of the Year for 2026.
All 605 branches will remain open until at least the start of 2030, supporting communities and giving you real choice. That’s our Branch Promise to you*.
Did you know? Our branches host Dementia UK clinics:
Giving value back with Fairer Share
Rewarding customers is part of what makes us different and a good way to bank. Since 2023, when we launched our Fairer Share Payment, we have paid £100 every year to eligible members. £1.1 billion in total. In 2025 over 4 million of our members received £100 each.
Protecting you from scams
We’re here to help if you think you’ve been scammed. We’re here 24/7 on the phone or you can come into your local branch.
We have dedicated systems and people to help keep your money safe. That includes our Scam Checker Service,* which we launched in September 2021.
Since then, over 3.5 million members have used the service to check over 4 million transactions.
Our role in society
When you bank with us, the benefits go beyond your account.
We put 1% of our pre-tax profits* into charitable activities, helping to tackle 4 of the biggest issues we see in society today - youth homelessness, families living in poverty, people living with dementia and those affected by cancer.
Our Fairer Futures programme works in partnership with UK charities that help to support people living with these issues.
We're No.1 for customer satisfaction in our peer group for the 14th year running
Nationwide brand lead as at March 2026: 8.0%pts, significantly larger (based on a 95% confidence level) than the next best peer since March 2013. © Ipsos 2026, Financial Research Survey (FRS), for the 12 months ended 31 March 2013 to the 12 months ended 31 March 2026. The survey contacts 50,000 adults in Great Britain. Interviews were face to face, by phone and online, weighted to the profile of the population. The results are based on a sample of around 13,000 Nationwide customers and around 65,000 peer group customers with a main current account, mortgage or savings, and reflect the percentage of extremely and very satisfied customers minus any dissatisfied customers. The peer group consists of Barclays, Halifax, HSBC, Lloyds Bank, NatWest, Santander and TSB. Prior to April 2017, Lloyds and TSB were combined as Lloyds TSB.