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Branch Promise

We’re staying put. Every branch is remaining open until at least the start of 2030.

However you choose to bank – in person or online – we’re here for you.

  1. 605 branches open across the UK

  2. 133 branches are the last in town

  3. 200 branches with Dementia UK clinics

We’re not closing our branches

Our branches are a valued part of the UK’s high streets. That’s why we’re ensuring they will be here today, and here tomorrow. So you can choose how to bank – in branch, in our app, or over the phone.

All 605 of them are remaining open until at least the start of 2030. Keeping our branches open is one of the reasons we were awarded Which? Banking Brand of the Year 2025.

There may be circumstances beyond our control that mean we have to close a branch. Or relocate it in the same town. We’ll only do so when there’s no other workable option.

Watch the video to see our Branch Promise in action.

Show transcript

00:00

Music starts

Image of retail town centre, zooming in to Nationwide branded signage saying 'Birmingham, we're staying put'.

People taking photos on their mobile phones and pointing to the signage.

0:01

Visual of Nationwide branding with a map of the United Kingdom saying 'We're staying put' as they walk past.

People taking photos and pointing to the signage.

0:03

Larger Nationwide branded signage outside tall building saying 'We're staying put' enforcing message of our presence on the high street to provide face to face banking to all.

0:04

Lady opens newspaper to headlines saying 'We're staying put. Nationwide's Branch Promise Extended.'

Visual of a Nationwide Branch.

0:06

Man walking past local high street branch with signage outside saying 'Marlborough, we're staying put' followed by a lady walking into the branch.

0:07

Branch employees helping customers with a warm smile.

Branch branded signage saying 'Belfast we're staying put'.

Branch branded signage saying 'Leven we're staying put'.

0:12

Visual of London Thames River and London Bridge.

Branded signage at Westfield Shopping Centre saying 'We're staying put.'

Girl shows her phone with a message at 11:01 saying 'Nationwide BREAKING NEWS' and views her social media update saying 'We're staying put'. Responses pop up with heart emojis.

0:18

Visual of Nationwide branch with poster outside saying 'We're staying put'.

Worker updating large advertising board with a new poster saying 'Caernarfon, we're staying put'.

'All 605 of our branches will remain open until at least the start of 2030'.

0:21

UK map saying 'We're staying put'.

'All 605 of our branches will remain open until at least the start of 2030'.

Logo showing 'Which? Banking Brand of the Year 2025'.

Music Ends.

Why visit a Nationwide branch?

Visit us for trusted, friendly help with your banking. Open savings or ISA accounts, apply for a mortgage, or get support with Power of Attorney and bereavement. And each branch has a manager ready to help if you’re facing money worries.

  1. Everyday banking

    Pay in and withdraw cash. Pay bills. View a mini statement, or log into online banking.

  2. Product help

    Want to learn more about our products and services? Pop in and chat with one of the team.

  3. Supporting you

    Get help with illness, Power of Attorney, bereavement, or other challenges you may be facing.

  1. Scam checker service

    If you’re worried about online security, visit your local branch for advice. Ask for our free Scam Checker Service.

  2. Branch accessibility

    Our branches have ramps, power doors, induction loops, and talking cash machines. Plus Speak Easy cards and British Sign Language support.

  3. Getting online

    Learn how to use our banking app with iPad tutorials in each branch. Our team is ready to help.

Find your local branch

Planning for the future, supporting someone, or taking your next financial step? We’ll help you manage your money with confidence.

Find your nearest branch and their opening hours – times vary. Check which services and accessibility facilities are available.

Find a branch

The UK's best high street banking provider for service

We are rated the UK’s best high street banking provider for customer satisfaction in the building society and banking sector.

Reported by The UK Customer Satisfaction Index (July 2025) published by The Institute of Customer Service. 19 banking providers appear in the survey. Our high street banking provider peer group consists of those banks in the survey that have their own branches (excluding hubs and the Post Office).

More about how we're a good way to bank

A message from our CEO

“Our customers can be confident that they can bank with us whichever way they choose. Branches are important to our customers, to communities, and to the health of our high streets. That’s why Nationwide will continue to keep branches open in addition to our investment in online and telephone channels.”
Dame Debbie Crosbie DBE, CEO of Nationwide Building Society

Supporting your communities

We are committed to making sure everyone feels welcome and supported in our branches. You will find:

Dementia clinics

200 Nationwide branches now offer free, confidential appointments with Dementia UK specialist Admiral Nurses.

They give expert advice and emotional support to help anyone affected by dementia.

More about your Dementia clinics

Speak Easy Cards

For those who may find it hard to speak, we’ve made Speak Easy cards.

They have pictures and phrases and can be used to speak with our branch staff. So your visit is that bit easier.

Download our Speak Easy cards - PDF, 1.3MB (opens in a new window)

Safe Spaces

There are Safe Spaces in 400 of our branches for those who need refuge from domestic abuse.

These private areas are where you can rest, explore options, and access help safely and confidentially.

More about safe spaces

Sign-language

You can access sign-language and deaf-blind interpreters, lip-speakers, and notetakers in our branches.

Simply scan a QR code on your smartphone or tablet to connect with a British Sign Language (BSL) interpreter. Some of our team are BSL-trained too.

More about this service

Choose a better way to bank

Discover our current accounts, savings accounts, and mortgage offers from Which? Banking Brand of the Year 2025. We’re always here to help – in branch, online, or on the phone.

Current accounts

Find the best current account for you. We put you first and share our profits, helping you get more from your money.

Explore current accounts

Savings accounts

Compare our range of savings accounts and cash ISAs. Find the best savings accounts, interest rates, and offers for you.

Explore savings accounts

Mortgages

Whether you’re a first-time buyer or seeking a better deal, we can help. Use our tips and mortgage calculators to find the right mortgage.

Explore mortgages

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