Pending transactions are payments that would normally go into or out of your current account within 7 days. They could be a debit card payment or a cheque you’ve paid in.
View pending debit card transactions in the Banking app
- Log into the Banking app.
- Tap on the account you’d like to view.
- Tap View pending transactions.
You can check your account balance and available balance in the Internet Bank, but you won’t be able to see your pending transactions.
Pending transactions can be money being paid into your account
When you pay in a cheque for example, it’ll show up as a pending transaction. Your account balance will go up to reflect the fact you have more money. However those funds won’t be available until the cheque has cleared. This is one of the reasons your account balance and available balance can differ.
Pending transactions can be debit card payments you’ve made
When you use your debit card to pay for something, it’ll show up straightaway in your account as a pending transaction. It’ll reduce your available balance, but not your account balance. This is because the money has been reserved, ready for the company to take, but hasn’t left your account yet.
We will remove a pending transaction if it hasn't been taken within 7 days
We’ll stop reserving the money after 7 days, so that the money is available for you to spend. The pending transaction will no longer show in your account and your available balance will go back up.
However, it’s a good idea to keep enough money in your account to cover the payment. That’s because some can take up to 120 days to go through. So, the money could still be taken at a later date.
Need some help with your pending transactions?
Please call us or pop into your nearest branch with your account details and ID.