We listen

We concentrate on giving our members excellent service. Our members are effectively our owners, so we believe we should be accountable to them. Here are some of the many opportunities that we've created for you to have your say.

Annual General Meetings (AGMs)

Come to our next AGM for an opportunity to ask board members your questions. Hear what they've got to say, face to face.

Connect Community

Join the community so you can share your views and make suggestions. And we’ll let you know how your feedback is making a difference.

Social media

Find us on Facebook, YouTube, X, Instagram and LinkedIn.

Complain about something

Sometimes we make a mistake. Please tell us if that happens, and give us the chance to put it right.