You can make changes to or cancel your Life Insurance or Critical Illness Cover.


Changes you can make

Note:

Keeping your details up to date is important. Incorrect details could invalidate your policy and stop a claim being paid out.

Online

You can make the following changes to your policy:

  • Update your name
  • Update your address
  • Update your phone number
  • Update your email address
  • Change marital status
  • Update password
  • Update user ID
  • Change where you pay your policy from
  • Change the date that your Direct Debit is collected

You may also be able to:

  • Remove someone from your policy

Over the phone

You can make the following changes to your policy:

  • Update your name
  • Update your address
  • Update your phone number
  • Update your email address
  • Change marital status
  • Change where you pay your policy from
  • Change the date that your Direct Debit is collected

You may also be able to:

  • Increase or decrease the amount you are covered for
  • Change the end date of your policy
  • Remove someone from your policy

Before you make a change

Information:

There is no fee for updating your policy, but your Life Insurance premium may change.

It is worth reviewing your policy to check it’s still right for you. For example, if your policy was to cover the length of your mortgage, is that still the same?

Be aware that:

  • Changes to your policy may affect how much you pay for it.
  • Your existing policy may need to be cancelled and a new policy set up. A new policy may have different terms and conditions.

Ways to change your policy

Online

You can check your policy and update your details online with My Account.

Over the phone

Call Legal & General's UK based team.

Monday to Friday, 9am to 5pm.
Closed Saturdays, Sundays and bank holidays.

0345 674 0783

Call charges will vary. Calls may be recorded and monitored for training purposes.


Cancelling your life insurance policy

Information:

If you cancel your policy you won't need to pay a cancellation fee.

If you cancel your policy within 30 days of it starting, Legal and General will return any payments you have made.

Before you cancel your policy

Things to consider:

  • It’s usually cheaper to buy life insurance when you’re younger. Consider changing the policy instead.
  • If you’re considering a new policy, what you’re covered for (for example, types of illness) may be different.

Cancel over the phone

Call Legal & General’s UK based team.

Monday to Friday, 9am to 5pm.
Closed Saturdays, Sundays and bank holidays.

0345 674 0783

Call charges will vary. Calls may be recorded and monitored for training purposes.


If you need advice

You can book a free appointment with one of our expert Financial Advisors

You can find independent advisers on Unbiased.co.uk (opens in new window).


Help during challenging times

Our Specialist Support team is there to help when you’re going through a challenging time.