Update or cancel your life insurance or critical illness cover policy

To make changes log in to your L&G account or call them direct.

To check your details and review your policy, log in to ‘My Account’ on the L&G website and:

• view your policy details
• view your policy documents
• view up to 18 months of your payment history
• send L&G a secure message
• get answers to frequently asked questions.

Call L&G or log into their website to update your:

• name
• address
• phone number
• email address
• marital status
• password
• user ID
• Direct Debit details
• Direct Debit collection date.

You will need to call L&G if you want to:

• update where you pay your policy from
• increase or decrease the amount you are covered for
• change the end date of your policy
• remove someone from your policy.

It is worth reviewing your policy to check it’s still right for you. For example, if your policy was to cover the length of your mortgage, is that still the same?

Be aware that:

• Changes to your policy may affect how much you pay for it.
• Your existing policy may need to be cancelled and a new policy set up. This new policy may have different terms and conditions.

You can cancel your policy online or over the phone.

If you find you are unable to cancel online, check ‘My Account’. This will show details of any further actions you need to take before you can cancel.

If you cancel your policy within 30 days of it starting, L&G will return any payments you have made.

If you have a joint policy, both people will need to complete a written authorisation. You can find more information on cancelling joint policies by logging into your L&G account.

Things to consider:

• It’s usually cheaper to buy life insurance when you’re younger. Consider changing the policy instead.
• If you’re considering a new policy, what you’re covered for (for example, types of illness) may be different.

Thinking about making changes or cancelling your policy? Book an appointment either by phone or email to speak to an adviser at L&G. There is no charge for your appointment.