We’ve put together some of the most common retailer and trading names below. If you can't find what you are looking for, try putting the name into an online search engine.

I still do not recognise the payment

If you are still not sure where the transaction came from, you should check:

  • Whether another account holder made the payment.
  • That it’s not a renewed subscription.
  • That it’s not an old purchase that has only just gone through.

For more information, see a payment on my account is wrong.

If you cancelled a subscription, but payments are still being taken, we can help. Go to cancelled recurring card payment still being taken.


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