What to do if you've forgotten your PIN
From checking your PIN in our app to getting a reminder in the post. Find out what you can do if you've forgotten your PIN.
Note:
If your PIN is locked, contactless will only work for a certain number of transactions. To get it working again, you'll need to unlock your PIN and then make a payment using your card with the PIN.
How to find your PIN
What you can do to find your PIN depends on whether you have a debit card or credit card.
How to request a new PIN over the phone
Give us call and we'll send you a new PIN to your registered address within 3 to 5 working days.
Continue managing your account in branch
While you're waiting for your PIN, we can help you withdraw cash, make a payment or change your details in branch. Remember to bring some ID with you.