What to do if your PIN is locked
We'll lock your PIN if you enter it incorrectly 3 times. We do this in case it's someone else trying to use your account.
Note:
If your PIN is locked, contactless will only work for a certain number of transactions. To get it working again, you'll need to unlock your PIN and then make a payment using your card with the PIN.
How to unlock your PIN
You can only unlock your PIN at a cash machine. This can be any cash machine in the UK with the LINK sign on it. To unlock your PIN:
- Insert your card into the cash machine
- Enter your PIN
- Select other and then PIN services
- Choose PIN unlock
The screen will then display the word 'successful' and your card will be unlocked.
If you've forgotten your PIN
There are a few ways to find your PIN.
Banking without your PIN
You can still get cash or make a payment without your PIN. Visit us in branch with some ID, such as a passport or driving licence. A member of our team will help you.