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Get urgent travel insurance help while travelling

To get travel insurance help in an emergency, you can call us 24 hours a day, 7 days a week. Please do not use this number for breakdown assistance or mobile phone insurance.

24 hours a day, 7 days a week.

UK: 01413 49 02 88

Abroad: +44 1413 49 02 88


Travel insurance claim

Important:

FlexPlus travel insurance has changed as a result of the coronavirus pandemic. If you’re thinking about opening a FlexPlus account, make sure you read the Summary of Changes document as this forms part of your policy.

You're no longer covered for cancelling your trip due to COVID-19 or a pandemic, before you travel, unless it is for medical reasons. This applies to all trips booked, or new accounts opened, on or after 1 January 2021.

If you bought a travel insurance upgrade and haven't been able to use it due to the coronavirus, you may be able to get a refund.

For more information about travel insurance during coronavirus, including information about refunds for upgrades, read our travel and coronavirus information page.

To make a claim, you'll need to tell us what you are claiming for, including the amount being claimed and details of the trip.

Travel insurance policy documents

You can use the policy document to specify what help you need. This will help us to process your claim quickly and effectively.

Who provides the cover

FlexPlus Worldwide Family Travel Insurance policies are underwritten by U K Insurance Limited (opens in a new window). Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England and Wales No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration No. 202810.

Make a travel insurance claim online

Make and check on outstanding claims using the U K Insurance travel insurance portal. Please be advised that only claims logged from 22 March 2021 will be available on the portal. For claims logged before this date, instructions are provided on the portal for how to progress these.

To register with and access the portal, you'll need your FlexPlus current account details. For joint account holders, you'll need to register separately and use the address and personal data on your FlexPlus current account when registering.


Travel claims and enquiries from the UK

Monday to Friday, 8am to 6pm.
Saturdays, 9am to 2pm.
Closed Sundays and bank holidays.

0800 051 01 54


Breakdown cover claim

What you need to make a breakdown cover claim

You’ll need to tell us:

  • the registration number, make, model and colour of your vehicle
  • the exact details of where you are
  • the phone number you’re calling from
  • the problem with your vehicle.

If you need help with a vehicle that’s not registered to you, you’ll need to tell us:

  • your name, as shown on your account
  • your home address
  • the make, model and registration number of the vehicle you’re travelling in.

If you need help for a vehicle that’s registered to a FlexPlus account holder, you’ll need to tell us:

  • your full name
  • the full name of the FlexPlus account holder
  • their home address and date of birth
  • the make, model and registration number of the vehicle.

Note:

There’s no excess to pay and no limit to your callouts.

Breakdown policy documents

You can use the policy documents to specify what help you need. This will help us to process your claim quickly and effectively.

Who provides this cover

FlexPlus UK & European Breakdown and Recovery Assistance is underwritten by Liverpool Victoria Insurance Company Limited.

Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. Registered address: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel: 0330 123 9970.

Call for breakdown assistance

24 hours a day, 7 days a week.

UK: 0800 587 71 00

Abroad: +44 1202 31 14 31


Mobile phone insurance claim

What you need to make a mobile phone insurance claim

You’ll need to prove you own the phone when you claim. This could be a till receipt or documentation from your network provider showing the IMEI number, make and model of your phone.

You can find your IMEI number by typing *#06# into your phone.

What you’ll need for different types of claim:

  • For loss or theft claims, contact your network provider as soon as possible so they can block your SIM card.
  • For theft claims, you’ll need to provide a crime reference number. Contact the police to get a crime reference number.

You'll need to pay the cost of postage and packaging if you send us your mobile phone for repair.

Note:

You can claim a maximum of 4 times in any 12 month period.

Excess if you claim

You will need to pay an excess for every accepted claim.

Table showing excess if you claim.
Excess if your phone is lost or stolen Excess if your phone is damaged or breaks
Apple £125 £75
All other manufacturers £100 £50

Mobile phone insurance policy documents

Make sure you read and understand the policy documents.

Who provides this insurance

FlexPlus Worldwide Family Mobile Phone Insurance has been arranged for Nationwide by Lifestyle Services Group Limited (Financial Services Register No.315245) with a single provider Assurant General Insurance Limited (Financial Services Register No. 202735).

Assurant General Insurance Limited, Registered in England and Wales No. 2341082. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Lifestyle Services Group Limited is registered in England and Wales, No.5114385. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN. Authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activity only.

Make a mobile phone insurance claim online


Make a mobile phone insurance claim over the phone

Monday to Friday, 8am to 8pm.
Saturday and Sunday, 9am to 6pm.

UK: 0800 11 88 55

Abroad: +44 1793 54 12 00