Travel insurance claim

To make a claim, you'll need to tell us what you are claiming for, including the amount being claimed and details of the trip.

Get urgent travel insurance help in an emergency while travelling

24 hours a day, 7 days a week.

Travel insurance policy documents

You can use the policy document to specify what help you need. This will help us to process your claim quickly and effectively.

Who provides the cover

FlexPlus Worldwide Travel Insurance is provided by U K Insurance Limited, Registered Office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England and Wales No:1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Make a travel insurance claim online

You can make and check on outstanding claims using the online portal. For joint account holders, you'll need to register separately and use the address and personal data on your current account when registering.


FlexPlus travel claims

Monday to Friday, 8am to 6pm.
Saturdays, 9am to 2pm.
Closed Sundays and bank holidays.


FlexPlus travel insurance enquiries and customer services

If you hold a FlexPlus travel insurance policy, please call the insurer, U K Insurance Limited.

Monday to Friday, 8am to 7pm.
Saturday, 9am to 5pm.
Closed Sundays and bank holidays.


Breakdown cover claim

What you need to make a breakdown cover claim

Note:

We changed our breakdown cover provider to the AA on 1 March 2022. Some of the information you need to provide to make a claim, as well as how you make a claim, has changed. Please read through this section carefully.

If you’re a FlexPlus member, you’ll need to tell the AA:

  • your account number and sort code

  • your name, as shown on your FlexPlus

  • your date of birth

  • your home address

  • the make, model and registration number of the vehicle you’re travelling in.

If you’re an authorised driver but not a FlexPlus member: this means you’ve been given permission by the FlexPlus account holder to drive the vehicle that’s registered to their FlexPlus. You’ll need to tell the AA:

  • your name

  • the name of the FlexPlus account holder, as shown on their account

  • their date of birth

  • their home address

  • the make, model and registration number of the vehicle you’re travelling in.

Note:

There’s no excess to pay and no limit to your call outs.

Breakdown policy documents

You can use the policy documents to specify what help you need. This will help us to process your claim quickly and effectively.

Who provides this cover

FlexPlus UK and European Breakdown Assistance is provided by 3 different insurers: Roadside Assistance, At Home and National Recovery are provided by Automobile Association Developments Limited (trading as AA Breakdown Services), Registered Office: Fanum House, Basing View, Basingstoke RG21 4EA (registered in England and Wales No:01878835); Onward Travel and European Breakdown Cover are underwritten by Acromas Insurance Company Limited, Registered Office: 57 to 63 Line Wall Road, Gibraltar (registered number 88716, Gibraltar); and Accident Assist is underwritten by AA Underwriting Insurance Company Limited, Registered Office: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar (registered number 106606, Gibraltar). Automobile Association Developments Limited, trading as AA Breakdown Services, is exempt from FCA authorisation under the Financial Services and Markets Act 2000. Acromas Insurance Company Limited and AA Underwriting Insurance Company Limited are registered by the Financial Services Commission, Gibraltar.

Make a claim online

You can make a claim on the AA website.


Download the AA app

You can make a claim on the AA app if you’ve broken down in the UK.


Call for breakdown assistance

24 hours a day, 7 days a week.

UK: 0800 11 88 55
Abroad: +44 1793 54 12 00
Textphone: Prefix either of these numbers with 18001


Mobile phone insurance claim

What you need to make a mobile phone insurance claim

You’ll need to prove you own the phone when you claim. This could be a till receipt or documentation from your network provider showing the IMEI number, make and model of your phone.

You can find your IMEI number by typing *#06# into your phone.

What you’ll need for different types of claim:

  • For loss or theft claims, contact your network provider as soon as possible so they can block your SIM card.
  • For theft claims, you’ll need to provide a crime reference number. Contact the police to get a crime reference number.

You'll need to pay the cost of postage and packaging if you send us your mobile phone for repair.

Note:

You can claim a maximum of 4 times in any 12-month period.

Excess if you claim

You will need to pay an excess for every accepted claim.

Table showing excess if you claim.
Excess if your phone is lost or stolen Excess if your phone is damaged or breaks
Apple £125 £75
All other manufacturers £100 £50

Mobile phone insurance policy documents

Make sure you read and understand the policy documents.

Who provides this insurance

FlexPlus Worldwide Family Mobile Phone Insurance has been arranged for Nationwide by Lifestyle Services Group Limited (Financial Services Register No.315245) with a single provider Assurant General Insurance Limited (Financial Services Register No. 202735).

Assurant General Insurance Limited, Registered in England and Wales No. 2341082. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Lifestyle Services Group Limited is registered in England and Wales, No.5114385. Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN. Authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activity only.

Make a mobile phone insurance claim online


Make a mobile phone insurance claim over the phone

Monday to Friday, 8am to 8pm.
Saturday and Sunday, 9am to 6pm.