How we can support you

We can help and support you, or someone you know, who may be suffering from financial and economic abuse.

We can help you:

  • understand the payments going in and out of your account
  • reset login details for your Internet Bank or change card PINs
  • understand your options if you have a joint account
  • set up a new bank account or savings account
  • redirect your bank statements to a different address
  • help you deal with any debts
  • share details of other organisations that could help keep you safe and provide support.

How to get in touch

You can contact us in the way that is best for you.

Call us

Monday to Friday, 9am to 5pm
Saturday, 9am to 1pm
Closed Sundays and bank holidays

Ask us to call you 

If you can’t call us yourself, then we can call you. Use our contact form to leave your details. One of our specialist team will call you back at a time that suits you.

We can call you back from Monday to Friday, 9am to 5pm.

Please allow 2 working days for us to contact you.

Visit us in branch

Prefer to speak face-to-face? We’ll make time for you. There’s no need to make an appointment.

Find your nearest branch.

How to find a safe space

We support the domestic abuse charity Hestia’s UK SAYS NO MORE (opens in a new window) Their website can show you all places with Safe Space locations in your area - including many Nationwide branches.

If you need help urgently, dial 999 and ask for the police.

You can also call the National Domestic Violence Helpline on 0808 2000 247. They’re available 24 hours a day, 7 days a week. This free helpline is run by Refuge and Women’s Aid (opens in a new window).

What are the signs of domestic and financial abuse?

Financial and economic abuse can happen to anyone, no matter their age, gender, ethnicity, class, religion or disability. It’s usually carried out by a partner, family member, friend or carer.

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