Virgin Money is now part of Nationwide

Yes, if you'd like to move your accounts to Nationwide now, there are some options available (terms apply):

• You can switch your personal current account to Nationwide.
• If your mortgage deal is coming to an end you can explore Nationwide mortgages.
• You can open a new Nationwide savings account any time.

We'll be in touch if there are opportunities to open products just for Virgin Money customers.

There's nothing for you to do at the moment.

Ahead of your maturity date, we'll be in touch with all the information you'll need to make a decision.

Until then, simply manage your Virgin Money bond or ISA in the same way you do today.

Your credit card, loan or mortgage will continue as normal. Nothing has changed as a result of the transfer, and you don't need to do anything.

You won't be able to transfer a credit card balance between Nationwide and Virgin Money.

If anything is planned to change in the future, we'll tell you in advance.

We'll contact you by email or letter before we make changes to your Virgin Money products. We'll let you know your options so you can decide what's best for you.

Yes, we're committed to keeping your money safe. And as well as the security you get from us, you're also protected by the Financial Services Compensation Scheme (FSCS).

This means the money across all your Nationwide and Virgin Money accounts is covered up to £120,000 per eligible person (or a combined £240,000 for joint accounts). This applies if we're unable to meet our financial commitments or stop trading.

More about the FSCS - PDF 737KB (opens in a new window)

Keep using the same customer support numbers you use now.

You can find our numbers at:

Contact details for Nationwide customers

Contact details for Virgin Money customers (opens in new window)

For now:

• manage Nationwide accounts using the Nationwide app or internet bank
• manage Virgin Money accounts using the Virgin Money app or internet bank

If you have accounts with both Nationwide and Virgin Money, we recommend keeping both apps installed on your phone.

Your login details will also stay the same and if you need to change your password, you can update it as you normally would.

There's nothing you need to replace or update. Your cards, PINs and chequebooks will remain the same.

We need to make sure the personal information we hold about you is accurate and safe.

So if you have both Nationwide and Virgin Money accounts, tell each of us separately if your personal details or circumstances change.

You'll continue using your usual branches or Banking Hubs. If this changes in the future, we'll let you know.

You'll need to use:

• Nationwide branches for Nationwide accounts
• Virgin Money branches for Virgin Money accounts

We've promised to keep all Virgin Money and Nationwide branches open until at least the start of 2030*. So whenever you want to speak to someone in person, we'll be here for you.

Find your nearest Nationwide branch

Find your nearest Virgin Money branch (opens in a new window)

Everything will continue as usual. There's no need to update or move any of your regular payments.

As a mutual, Nationwide is owned by and run for the benefit of its members. Being a member of Nationwide means you benefit from being part of a building society that puts your needs first.

We're the only major banking provider that doesn't answer to shareholders.

Most customers who bank, save or have a mortgage with us are members. You may hold a business account that qualifies for membership.

You can find out more about what it means to be a member on our membership page.

Becoming a member depends on the type of Virgin Money account(s) you held when the transfer completed. Along with your personal circumstances and account status.

Virgin Money customers are members if:

• they're an individual or a group of individuals, and
• they held a Virgin Money mortgage, other loan substantially secured over property, a personal current account or savings account in their own name.

If you're unsure whether you became a member of Nationwide on 2 April 2026, you can find more information on the Virgin Money website (opens in a new window).

Fairer Share is our way of sharing our profits with our members. We would like to make the payment every year, but it depends on our financial performance. If you're now a Nationwide member, you could qualify for future Fairer Share payments. In the meantime, explore how it worked last year on our Fairer Share page.