Home Emergency Cover Claim
To start your claim, give us a call, and have your policy number to hand.
If you’ve added Home Emergency Cover to your policy, you’re covered for repairs up to £500. If you haven’t, we can still help you get the advice and support you need, but you’ll need to pay for any repairs.
We use a company called CET to provide Home Emergency Cover, so we’re able to help if:
- your home is unsafe or insecure
- your home or contents are being damaged
- you’ve lost your main source of heating, lighting or water.
During periods of extreme weather our call centres receive more calls than usual. We’ll do all we can to progress your claim quickly, but there may be increased waiting times.
Call free on 0800 145 60 70
Outside the UK: +44 121 275 40 89
24 hours a day, 7 days a week
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Claim by phone
To start your claim, give us a call, and have your policy number to hand.
During periods of extreme weather our call centres receive more calls than usual. We’ll do all we can to progress your claim quickly, but there may be increased waiting times.
Call free on 0800 145 60 60
Minicom/textphone: 0800 30 08 36
Outside the UK: +44 121 275 40 89
24 hours a day, 7 days a week