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Fraud and security

Get help if you’ve been a victim of fraud or a scam. And find out more about how we’re protecting you, as well as the ways to protect yourself.

Call us straight away if you think someone might have access to your money.

How to report fraud or a scam

Report fraud immediately

Our dedicated helpline is available 24 hours a day, 7 days a week.

UK: 0800 055 66 22


Calling from abroad?

Current account fraud: +44 1793 65 67 89

Credit card fraud: +44 2476 43 89 97

Use SignVideo to report fraud

Make British Sign Language (BSL) interpreted calls to our Fraud team with a qualified and registered (NRCPD/SASLI) interpreter.

Available 24 hours a day, 7 days a week.

Connect to a BSL interpreter (opens in a new window)

Want to make sure it’s us calling? Stop and call 159

Available 24 hours a day, 7 days a week.

159 is the number to call if you have any doubts about who you’re speaking to. It’s a secure, memorable number that will put you straight through to us.

Visit the 159 – Stop Scams UK website (opens in a new window) for more information.

Tell us about a suspicious message

Help us stop fraud. Report suspicious emails, texts and messages to: phishing@nationwide.co.uk

We don't reply to every email but review all the messages we receive. This information helps us to stop crime.

To report a suspicious text from another organisation, you can forward the text to 7726.

More help with reporting fraud or a scam

Get more in-depth information about what to do if you’ve been a victim, including:

  • Things to check if you’re unsure about a transaction

  • The ways you can report scam texts, emails and calls

  • Getting your money back

Find out more about reporting fraud or a scam

New regulation rules require all banks to reimburse money lost to certain types of fraud

From 7 October 2024, the Payment Systems Regulator is making sure all banking providers support customers by introducing rules, for paying back money lost to Authorised Push Payment (APP) scams. Learn about:

  • What an Authorised Push Payment (APP) scam is
  • How Nationwide will deal with scam claims from the 7 October
  • How to protect yourself by following the Consumer Standard of Caution under the new rules
  • What to do if you've been scammed

Read the information on the new rules

Latest scam articles

Don’t be conned by a job scam

If it sounds too good to be true, it probably is. Find out how to avoid falling for a job scam.

Learn about job scams

Don’t be fooled by a ticket scam

It’s tempting when a new website is offering tickets to the hottest events. Follow our advice, and we could stop you losing money.

Understand ticket scams

Scammers are pretending to be the police

If you get a call from someone claiming to be the police, it can be hard to say no. But scammers are pretending to be 'undercover officers’.

Learn about police impersonators

Keeping you and your home safe from rogue traders

It's not easy to tell a skilled, helpful person from a scammer. But there are some steps you can take to keep your money and your property safe.

How to spot a rogue trader

More information on fraud and scams

Types of fraud

What we do to protect you from fraud and scams

Online banking and payments

Victim Support

Our partnership with this independent charity supports customers who’ve been a victim of fraud or a scam. They offer a tailored service to meet your individual needs. It’s free, non-judgemental and confidential. And they will help you for as long as you need.

The Nationwide Fraud team will refer you for further support if you need it.

Learn more about Victim Support

Take Five to Stop Fraud

Nationwide supports the industry fraud awareness campaign Take Five. It offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.

Take Five website

Building digital awareness

It's important to know what to look out for when managing your money online. Our digital awareness video teaches you the common tricks scammers use.

Watch our digital awareness video

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