How to report fraud or a scam
Current account or credit card account
Want to make sure it’s us? Stop and call 159
Available 24 hours a day, 7 days a week.
159 is the number to call if you have any doubts about who you’re speaking to. It’s a secure, memorable number that will put you straight through to us.
Visit the 159 – Stop Scams UK website (opens in a new window) for more information.
Report a suspicious message
Help us stop fraud. Report suspicious emails, texts and messages to: firstname.lastname@example.org
We don't reply to every email but review all the messages we receive. This information helps us to stop crime. Thank you.
To report a suspicious text from another organisation, you can forward the text to 7726.
More help with reporting fraud or a scam
Get more in-depth information about what to do if you’ve been a victim, including:
Things to check if you’re unsure about a transaction
The ways you can report scam texts, emails and calls
Getting your money back
Latest scam articles
Police impersonations scams
It can be concerning when someone gets in touch claiming to be the police. Scammers know that they can take advantage of this and use it to get hold of your money. This article will help you learn more about:
- how the scam works
- ways to keep your money safe
Dating a scammer
When looking for romance online, you could be talking to a scammer. Our article will help you understand:
- romance scams and the scale of the issue
- how to keep your money safe
Investment and cryptocurrency scams
Been offered an amazing investment opportunity? Want to dabble in cryptocurrency but don’t know where to start? This article will help you to find out more about:
- the different types of scams
- how to invest securely
Fake travel deals and scam holidays
Don’t be fooled into allowing others access to your bank accounts. Learn more about what a money mule is and how to avoid this type of scam.
More information on fraud and scams
Types of fraud
What we do to protect you from fraud and scams
Online banking and payments
Our partnership with this independent charity supports customers who’ve been a victim of fraud or a scam. They offer a tailored service to meet your individual needs. It’s free, non-judgemental and confidential. And they will help you for as long as you need.
If we haven’t referred you already, we would urge you to contact them for further support. You can do this by calling our dedicated number on 0808 175 4079.
We’re working together to support members over the age of 65 who are at risk of, or have fallen victim to, fraud and scams.
Independent Age helps with a range of issues that can affect people in later life. If you, or someone you know, have lost money, need emotional support or help managing finances, get in touch. You can also download their Scamwise guide.
Take Five to Stop Fraud
Nationwide supports the industry fraud awareness campaign Take Five. It offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.
Building digital awareness
It's important to know what to look out for when managing your money online. Our digital awareness video teaches you the common tricks scammers use.