Fraud and security
How to report fraud
Report a suspicious message
Help us stop fraud. Report suspicious emails, texts and messages to: email@example.com
We don't reply to every email but review all the messages we receive. This information helps us to stop crime. Thank you.
Some criminals are using coronavirus to trick people into sharing personal or financial information. Watch out for:
- Cold calls from criminals pretending to be from Nationwide – we’ll never ask for your card reader codes or ask you to move money to a safe account.
- Strangers claiming they will help buy your shopping if you give them your card and PIN – never give your card and PIN to a complete stranger.
- Emails that ask you to click on a link to log in, update information, or to access important news – we’ll never ask you to do that from a link in an email or text.
In this section
Types of fraud
What we do to protect you from fraud
Online banking and payments
Take Five to Stop Fraud
Nationwide supports the industry fraud awareness campaign Take Five. It offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.