How to report fraud or a scam

Current account or credit card account

Available 24 hours a day, 7 days a week.

UK: 0800 055 66 22


Calling from abroad?

Current account fraud: +44 1793 65 67 89

Credit card fraud: +44 2476 43 89 97

Want to make sure it’s us? Stop and call 159

Available 24 hours a day, 7 days a week.

159 is the number to call if you have any doubts about who you’re speaking to. It’s a secure, memorable number that will put you straight through to us.

Report a suspicious message

Help us stop fraud. Report suspicious emails, texts and messages to: phishing@nationwide.co.uk

We don't reply to every email but review all the messages we receive. This information helps us to stop crime. Thank you.

To report a suspicious text from another organisation, you can forward the text to 7726.

More help with reporting fraud or a scam

Get more in-depth information about what to do if you’ve been a victim, including:

  • Things to check if you’re unsure about a transaction

  • The ways you can report scam texts, emails and calls

  • Getting your money back

Latest scam articles

Dating a scammer

When looking for romance online, you could be talking to a scammer. Our article will help you understand:

  • romance scams and the scale of the issue
  • how to keep your money safe

Date securely online


Investment and cryptocurrency scams

Been offered an amazing investment opportunity? Want to dabble in cryptocurrentcy but don’t know where to start? This article will help you to find out more about:

  • the different types of scams
  • how to invest securely

Fake travel deals and scam holidays

Don’t be fooled into allowing others access to your bank accounts. Learn more about what a money mule is and how to avoid this type of scam.

Protect your money from purchase scams

Looking for an online bargain? Make sure you only pay genuine sellers. Our article helps you understand:

  • the scam and how it works
  • the scale of the problem
  • how to avoid being scammed

More information on fraud and scams


Our partners

Victim Support

Our partnership with this independent charity supports customers who’ve been a victim of fraud or a scam. They offer a tailored service to meet your individual needs. It’s free, non-judgemental and confidential. And they will help you for as long as you need.

If we haven’t referred you already, we would urge you to contact them for further support. You can do this by calling our dedicated number on 0808 175 4079.

Independent Age

We’re working together to support members over the age of 65 who are at risk of, or have fallen victim to, fraud and scams.

Independent Age helps with a range of issues that can affect people in later life. If you, or someone you know, have lost money, need emotional support or help managing finances, get in touch. You can also download their Scamwise guide.


Take Five to Stop Fraud

Nationwide supports the industry fraud awareness campaign Take Five. It offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.

Building digital awareness

It's important to know what to look out for when managing your money online. Our digital awareness video teaches you the common tricks scammers use.


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