Fraud and security
Get help if you’ve been a victim of fraud or a scam. And find out more about how we’re protecting you, as well as the ways to protect yourself.
Call us straight away if you think someone might have access to your money.
How to report fraud or a scam
Report fraud immediately
Our dedicated helpline is available 24 hours a day, 7 days a week.
Calling from abroad? Current account fraud: +44 1793 65 67 89 Credit card fraud: +44 2476 43 89 97
Use SignVideo to report fraud
Make British Sign Language (BSL) interpreted calls to our Fraud team with a qualified and registered (NRCPD/SASLI) interpreter.
Available 24 hours a day, 7 days a week.
Want to make sure it’s us calling? Stop and call 159
Available 24 hours a day, 7 days a week.
159 is the number to call if you have any doubts about who you’re speaking to. It’s a secure, memorable number that will put you straight through to us.
Visit the 159 – Stop Scams UK website (opens in a new window) for more information.
Tell us about a suspicious message
Help us stop fraud. Report suspicious emails, texts and messages to: phishing@nationwide.co.uk
We don't reply to every email but review all the messages we receive. This information helps us to stop crime.
To report a suspicious text from another organisation, you can forward the text to 7726.
Scam Checker Service
Talk to us if you’re not sure about a payment you’re about to make. We’ll look into it and tell you if we think it’s a scam – it won’t cost you a thing.
And if it does turn out to be a scam? Unless we told you not to make the payment, you’ll get all your money back. That’s our Scam Protection Promise.
More help with reporting fraud or a scam
Get more in-depth information about what to do if you’ve been a victim, including:
Things to check if you’re unsure about a transaction
The ways you can report scam texts, emails and calls
Getting your money back
Latest scam articles
How to avoid becoming a money mule
Criminals have a number of ways to trick you into laundering money. Learn about:
- what a money mule is
- how the scam can work
- ways to avoid it
Don’t be conned by a job scam
If it sounds too good to be true, it probably is. Find out how to avoid falling for a job scam.
Don’t be fooled by a ticket scam
It’s tempting when a new website is offering tickets to the hottest events. Follow our advice, and we could stop you losing money.
More information on fraud and scams
Types of fraud
What we do to protect you from fraud and scams
Online banking and payments
Victim Support
Our partnership with this independent charity supports customers who’ve been a victim of fraud or a scam. They offer a tailored service to meet your individual needs. It’s free, non-judgemental and confidential. And they will help you for as long as you need.
The Nationwide Fraud team will refer you for further support if you need it.
Take Five to Stop Fraud
Nationwide supports the industry fraud awareness campaign Take Five. It offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.
Building digital awareness
It's important to know what to look out for when managing your money online. Our digital awareness video teaches you the common tricks scammers use.