How to report fraud or a scam

Report fraud immediately

Our dedicated helpline is available 24 hours a day, 7 days a week.

UK: 0800 055 66 22


Calling from abroad?

Current account fraud: +44 1793 65 67 89

Credit card fraud: +44 2476 43 89 97

Use SignVideo to report fraud

Make British Sign Language (BSL) interpreted calls to our Fraud team with a qualified and registered (NRCPD/SASLI) interpreter.

Available 24 hours a day, 7 days a week.

Want to make sure it’s us calling? Stop and call 159

Available 24 hours a day, 7 days a week.

159 is the number to call if you have any doubts about who you’re speaking to. It’s a secure, memorable number that will put you straight through to us.

Tell us about a suspicious message

Help us stop fraud. Report suspicious emails, texts and messages to: phishing@nationwide.co.uk

We don't reply to every email but review all the messages we receive. This information helps us to stop crime.

To report a suspicious text from another organisation, you can forward the text to 7726.

More help with reporting fraud or a scam

Get more in-depth information about what to do if you’ve been a victim, including:

  • Things to check if you’re unsure about a transaction

  • The ways you can report scam texts, emails and calls

  • Getting your money back

New regulation rules require all banks to reimburse money lost to certain types of fraud

From 7 October 2024, the Payment Systems Regulator is making sure all banking providers support customers by introducing rules, for paying back money lost to Authorised Push Payment (APP) scams. Learn about:

  • What an Authorised Push Payment (APP) scam is
  • How Nationwide will deal with scam claims from the 7 October
  • How to protect yourself by following the Consumer Standard of Caution under the new rules
  • What to do if you've been scammed

Read the information on the new rules

Latest scam articles

Have you been messaged by a scammer?

Scammers are using WhatsApp, texts and other messaging apps to swindle people out of their money. Read our article to find out more about:

  • what a WhatsApp scam is
  • the warning signs
  • how to protect yourself

Read about impersonation and WhatsApp scams


How to avoid becoming a money mule

Criminals have a number of ways to trick you into laundering money. Learn about:

  • what a money mule is
  • how the scam can work
  • ways to avoid it

Identity theft and identity fraud

If a criminal gets hold of your personal information, they can commit fraud without you knowing about it. This article helps explain:

  • how identity fraud works
  • the impact it can have on your life
  • ways to keep your personal info safe

Why you shouldn’t pay in advance

Payment in advance scams are commonly used by scammers. This article explains:

  • how the scam works
  • the warning signs to look out for
  • how to report suspicious messages

More information on fraud and scams


Victim Support

Our partnership with this independent charity supports customers who’ve been a victim of fraud or a scam. They offer a tailored service to meet your individual needs. It’s free, non-judgemental and confidential. And they will help you for as long as you need.

The Nationwide Fraud team will refer you for further support if you need it.


Take Five to Stop Fraud

Nationwide supports the industry fraud awareness campaign Take Five. It offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.

Building digital awareness

It's important to know what to look out for when managing your money online. Our digital awareness video teaches you the common tricks scammers use.


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