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Make a home insurance claim with Aviva

Start your claim here. Our insurance is provided by Aviva Insurance Limited.

Important:

Urgent claims cannot be made online. You will need to call asap. Lines are open 24/7.

Before you start your claim

Log in to Home Insurance Manager and check your customer schedule to make sure you’re covered and see your excess. Your excess is the amount you may be asked to pay towards your claim.

If your claim relates to an act of vandalism or theft, we’d recommend reporting it to the police first. You can then give us the crime reference number, if you’re given one.

Make non-urgent claims online

You can claim online if you have:

  • Buildings and contents insurance combined
  • Buildings insurance only
  • Contents insurance only.
Start your claim onlineCheck your policy

Make urgent claims over the phone

Call as soon as possible if:

  • your home is unsafe or insecure
  • your home or possessions are being damaged
  • you’ve lost your main source of heating, lighting or water.

Important:

If you have Home Emergency Cover, call that claims number.

Phone

24 hours a day, 7 days a week

Call free on: 0345 268 2260

Home Emergency Cover claims

If you’ve added Home Emergency Cover to your policy, you’re covered for repairs up to £1,000.

We use a company called HomeServe to provide Home Emergency Cover.

Phone

24 hours a day, 7 days a week

Call free on: 0345 268 2144

Legal Cover claims

If you’ve added Legal Services Cover to your policy, you’re covered for legal assistance worth up to £100,000 for claims covered by your policy.

Legal Cover is provided and administered by Arc Legal Assistance.

Phone

24 hours a day, 7 days a week

Call free on: 0345 268 2279

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