Choosing the right type of access
Choose the type of access that best fits your needs. Think about whether you need support for a short time or for the long term. If your situation changes, you can update your choice at any time.
Select an option below to learn more about each type of access and find the right one for you.
Power of attorney
A Power of Attorney is a legal document confirming a formal arrangement. It allows someone you trust to act in your best interests and manage your money, even if you lose mental capacity.
It can be set up now and put in place for the future.
Court of Protection Order
A Court of Protection Order is a legal document issued by the Court of Protection. The Order confirms who can make decisions and manage a person's affairs on their behalf. It's used when the person has lost mental capacity and does not have a lasting power of attorney in place.
Third Party Mandate
A temporary arrangement between you and a trusted person. They can help you with every day banking needs on one of your accounts. It’s limited to:
- access to a single savings or current account
- transactions in branch only.
Register a document with us
If you already have a power of attorney or Court of Protection Order set up, you must first register the document with us. Once you have registered, you can manage the donor’s accounts.
Register a power of attorney
You or your attorney can register your document with us when you need support.
Register a Court of Protection Order
If you have been given a Court appointed authority as a deputy, guardian or controller - register the Court Order with us to start managing someone else’s accounts.
Get help with third party access
Contact us if you'd like to talk about any of our third party support options.
Third Party Mandates
Monday to Friday, 9am to 5pm.
Saturday, 9am to 1pm.
Power of attorney or Court of Protection Orders
Monday to Friday, 9am to 5pm.
Saturday, 9am to 1pm.
Other sources of help
Information:
If you have accounts with us and Virgin Money, you need to contact both of us separately to make changes to your accounts. Contact Virgin Money
For help accessing a mortgage account with The Mortgage Works, visit The Mortgage Works contact page
Easy Read
An Easy Read is information on this page that has been made easier to read and understand using:
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- easy words
- short sentences
- big text