Why was your card not returned?
The most common reasons a cash machine keeps your card are:
- you entered your PIN incorrectly more than 3 times
- your card has been blocked
- there’s a problem with the cash machine.
Information:
Our branch team can help you get cash and make payments if you don't have your card. Just bring your ID into one of our branches.
Nationwide card eaten by a Nationwide cash machine?
If your Nationwide card was swallowed by one of our cash machines, come into the branch with some ID.
Our branch colleagues will:
- get your card back if they can, or
- help you order a new one.
Using a non-Nationwide card in a Nationwide cash machine?
You'll need to contact your own bank or building society and let them know what's happened. They'll be able to order you a new card.
Not using a Nationwide cash machine or you can't get back to the branch?
Order a new card by chatting to us online or calling us.
Chat to us online
- Log in to our internet bank (opens in a new window).
- Choose Messages.
- Select Chat with us.
- Type Swallowed card into our web chat.
- You'll be transferred to one our team members, who will be happy to help.
Order a debit card over the phone
24 hours a day, 7 days a week.
UK: 0800 055 66 22
Abroad: +44 1793 65 67 89
Credit cards
You'll need to call us to order a new credit card.
Order a credit card over the phone
24 hours a day, 7 days a week.
UK: 0800 055 66 22
Abroad: