Why was your card not returned?

The most common reasons a cash machine keeps your card are:

  • you entered your PIN incorrectly more than 3 times
  • your card has been blocked
  • there’s a problem with the cash machine.


Our branch team can help you get cash and make payments if you don't have your card. Just bring your ID into one of our branches.

Nationwide card eaten by a Nationwide cash machine?

If your Nationwide card was swallowed by one of our cash machines, come into the branch with some ID.

Our branch colleagues will:

  • get your card back if they can, or
  • help you order a new one.

Using a non-Nationwide card in a Nationwide cash machine?

You'll need to contact your own bank or building society and let them know what's happened. They'll be able to order you a new card.

Not a Nationwide cash machine or can't get back to the branch?

Order a new card by calling us or sending us a message.

Debit cards

You can send us a secure message in the Internet Bank.

  1. Log into the Internet Bank.
  2. Click on My messages at the top of the page.
  3. Click on Compose new message.
  4. Follow the on-screen instructions.

Order a debit card over the phone

7 days a week, 8am to 8pm (GMT).

Credit cards

You'll need to call us to order a new credit card.

Order a credit card over the phone

Monday to Saturday, 8am to 8pm (GMT).
Sundays and bank holidays, 9am to 5pm (GMT).