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Our service commitment

Our goal is to make sure your money is always safe, secure and managed in the best possible way.

Whenever we have important improvements to make, we will try to minimise disruption to members by:

  • Taking services offline at off-peak times, like weekends or early hours.

  • Letting you know in advance, so you can be prepared.

  • Letting you know when the works have been completed.

Thank you for understanding.


Open Banking channel availability report

For more information about how Open Banking has been performing read our latest Channel Availability Report.


Regular updates on work

You’ll find regular updates on our Banking app and Twitter, at @asknationwide (opens in a new window)