Changes you can make

You may be able to make the following changes to your policy:

  • Increase or decrease the amount you are covered for.
  • Update your name.
  • Update your address.
  • Change where you pay your policy from.

If you have Income Protection Benefit you can also increase

  • Change the end date of your policy.
  • Increase or decrease the deferred period of payments to 4, 8, 13, 26 or 52 weeks after you go off sick.

Note keeping your details up to date is important:

Incorrect details could invalidate your policy and stop a claim being paid out.

Before you make a change

It is worth reviewing your policy to check it’s still right for you.

Be aware that:

  • Changes to your policy may affect how much you pay for it.
  • Your existing policy may need to be cancelled and a new policy set up. A new policy may have different terms and conditions.


There is no fee for updating your policy, but your Income Protection premium may change.

Cancelling your policy


If you cancel your policy you won't need to pay a cancellation fee.

If you cancel your policy within 30 days of it starting, Legal and General will return any payments you have made.

Before you cancel your policy

It’s usually cheaper to buy income protection when you’re younger. Consider changing the policy instead.

Ways to change or cancel your policy


Check your policy and make changes in 'My Account' on Legal & General UK online.


Call Legal & General's UK based team.

Open Monday to Friday 9am to 5pm

If you need advice on your policy

If you need advice making changes or cancelling your policy, you can book an appointment either by phone or email to speak to an adviser at Legal & General. There is no charge for your appointment.


Monday to Friday, 9am to 5pm.

Closed Saturdays and Sundays.

0800 316 3822


Please include information on what you need help with and an adviser will contact you to arrange an appointment.

If you need help with challenging times

If you’re going through illness or unexpected change, our confidential service can help. Our specialist support managers are here to help with your Nationwide accounts and put you in touch with trusted organisations that could suit your needs.

Get help during challenging times online

Our Specialist Support team is here to help when you’re going through a challenging time.