Coronavirus (COVID-19) help and support

We’re here to help if you’re worried about money, getting to branch, managing your accounts, fraud or travel.

Help for members affected by Coronavirus

Current account support

Everything you might need to manage your current account, in one place. We listen and act on your feedback so you get the answers you need right here on our website. 

Nationwide adheres to The Standards of Lending Practice, which are monitored and enforced by the LSB: (opens in a window)

Apple and Apple Pay are trademarks of Apple Inc., registered in the US and other countries. Android and Google Pay are trademarks of Google LLC. Google Pay is only available on compatible Android devices using Android 4.4 and higher. Samsung and Samsung Pay are trade marks or registered trade marks of Samsung Electronics Co., Ltd. Samsung Pay is available on selected Samsung devices.

Help with your account

Current Account general enquiries (except FlexDirect and FlexPlus)

03457 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

FlexPlus general enquiries

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

FlexDirect general enquiries

0345 607 73 57 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Saturday: 8am - 6pm

Lost or stolen cards

Report a lost, stolen or damaged card and order a replacement.

Find out more

Using your card abroad

Everything you need to know before you set off – and our emergency numbers, just in case.​
Find out more