Current account alerts

To help you keep track of your money, we’ll sometimes send you important updates called alerts. Some alerts we send automatically and some you need to opt in to receive. You can opt out of receiving automatic and optional alerts at any time.

There are two ways we can send you alerts:

If you have the Nationwide app on your device and notifications enabled, you’ll get alerts as notifications. These are short messages sent by an app to your phone, even when the app isn’t open.

We’ll send alerts as text messages if we have your mobile number, and you don’t have our app installed or notifications enabled. There are also some alerts we will only ever send by text.

You’ll automatically get an alert if:

• we suspect you've been a victim of a fraud. For more information, visit our fraud and security page (text alert only)
• there isn't enough money in your account to make a payment (text alert only)
• you’ve entered, or are about to enter, your arranged overdraft
• you've entered an unarranged overdraft and need to credit your account

We will only send fraud and insufficient balance alerts by text message.

If a power of attorney is in place and your attorney has the app or a UK mobile number registered, these alerts will also be sent to them.

For our everyday accounts, these alerts will be sent automatically unless you have opted out.

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You can opt out of overdraft alerts at any time. Opting out will stop you getting these alerts as notifications from our app and by text.

• Text ‘STOP Arranged’ to 65037 to stop getting alerts about arranged overdrafts.
• Text ‘STOP Unarranged’ to 65037 to stop getting alerts about unarranged overdrafts.
• Text ‘STOP’ to 65180 to stop getting payment retry alerts.

Or you can visit us in branch or contact us and we’ll do it for you.

If you change your mind, you can opt back in at any time in branch or over the phone as well.

These alerts help you keep track of your balances.

• High balance alert. Set a high balance value and we’ll tell you when it reaches that amount. This is a simple way of knowing when your salary is available.
• Low balance alert. We’ll tell you when your balance is close to 0, near an arranged overdraft limit or a pre-set amount.
• Mini statement alert. Get your balance and last 5 transactions every week or month, whichever you prefer.

High and low balance alerts are normally sent between 8am and 10am.

You can do this at your nearest branch, or:

1. Log in to the app
2. Tap the profile icon at the top of the screen
3. Choose Communication settings, then Text alerts
4. Choose the optional alerts you'd like to turn on or off

1. Log in to the internet bank.
2. From the Manage my details and settings menu at the top, choose Text alerts
3. Choose the optional alerts you'd like to turn on or off

Once you've registered, we'll send you a welcome message. This normally arrives the same day between 8am and 8pm.

You can get our app from the App Store on your iPhone or iPad. Or from Google Play if you have an Android phone or tablet. Search ‘Nationwide mobile banking’. Getting started is quick and easy and only takes a few minutes.

Usually, you’re asked to allow notifications from an app when you download it. If you weren’t asked, or you didn’t allow them, you can enable them in your device’s settings.

We’ll send you alerts by text if you don’t allow notifications and we have your mobile number.

You can register or update your mobile number in our app, the internet bank or in your nearest branch. It can take up to 24 hours for updates to take effect. Your old number may still get text alerts in that time.

1. Log in to the app
2. Tap the profile icon at the top of the screen
3. Choose Personal details, then Edit next to ‘Mobile number’
4. Enter or update your mobile number

1. Log in to the internet bank
2. From the Manage my details and settings menu at the top, choose Change my phone number
3. Enter or update your mobile number

Once you've registered, we'll send you a welcome message. This normally arrives the same day between 8am and 8pm.