Before you can close your account

You can only close your account when:

  • your account is not overdrawn, and
  • you have no outstanding charges due on the account.

If you do have charges pending, make sure you add enough money to your account to cover them.

You also need to close any linked savings account you have to your current account, like an eSavings account.


To find out if you have upcoming charges on your account, or whether you have a linked savings account, visit your nearest branch or call us on 03457 30 20 11.

What happens when we close your account

Any money left in your account will usually be sent to your registered address by cheque, so make sure your address is up to date. You can do this in the Internet Bank, or by visiting us in branch.

If you use Open Banking, we’ll reject any new data requests from authorised Third Party Providers (TTPs) once we’ve closed your account. You can leave 90-day data authorisations to expire on their own, or stop them sooner in our Banking app, Internet Bank or through your TTP.

In the Internet Bank

You need to log in to the Internet Bank, then:

  1. Choose the account you want to close.
  2. Choose Other Account Services.
  3. Choose Close Account.
  4. Follow the instructions.


You cannot close your Nationwide current account by email.

In branch

Visit your nearest Nationwide branch and a member of our team will close the account.

You’ll need to bring your:

  • current account card
  • identification, like your passport or driving licence
  • chequebook, if you have one.

By post

You can send a letter to any Nationwide branch asking us to close your current account.

In the letter, you need to include your:

  • full name
  • address
  • sort code and account number, and
  • signature.