Forgotten your online banking details
Here's how to find or reset your online banking log in details.
Your customer number
You can find your customer number:
- in the banking app
- on your online banking registration welcome letter, or
- if you are a current account customer, using your Visa debit card, card reader and the customer number look up tool (opens in new window).
In our banking app
- Log in to our banking app.
- Select the menu icon that appears in the top right corner.
- Select Personal details.
- Your customer number will appear at the top of the screen.
Unable to find your customer number?
If you don't have our banking app or a current account, we’re happy to help you over the phone.
Monday to Saturday, 8am to 6pm (GMT).
Closed Sundays and bank holidays.
UK: 0800 464 30 60
Abroad: +44 1793 65 67 89
Get a new passnumber
You will need to reset your passnumber if you have forgotten it. You can do this on the banking app or on the internet bank.
Reset your passnumber on the banking app:
- Open the banking app.
- Click the Forgotten passnumber link.
- Using your Visa debit card and card reader, follow the on-screen instructions.
To reset your passnumber on the internet bank:
- Log in to the internet bank.
- Choose Manage my details and settings, at the top of the screen.
- Find My security and choose View or change my security settings.
- Find My Passnumber, and choose Change.
- Follow the steps given to you.