Why can’t I register for internet banking?

Make sure your account is eligible

To access the Internet Bank, you’ll need to have a:

  • Current account
  • Savings account
  • Credit card
  • Personal loan
  • Mortgage

If you’ve recently opened a new account with us

You’ll need to wait up to 10 working days before registering for internet banking, just to make sure you’re fully set up on our systems.


If you opened your account online, you’ll automatically be registered and your login details will be sent to you in the post (this usually takes around 7 working days).

Your details might have changed

The personal details you’re using to register for internet banking (such as your address or phone number) need to match the ones you gave us when you opened your account. If something’s changed, just let us know by giving us a call on 0800 30 20 11 or visiting us in branch.

Find your nearest branch