About codes

We'll send you codes when you register for online banking and each time you log in, unless you're using a card reader.

Text messages in the UK are free to receive. Some network providers might charge for receiving abroad, please check with your network provider.


  • are 6 digits long – 3 numbers and 3 letters
  • can only be used once
  • expire after 10 minutes
  • can only be received on a mobile phone with a UK number.


Never share your code with anyone else. Call us as soon as possible if anyone asks for it.

Help with codes

If you haven't received a code

If you have a poor signal

Check if your phone and network supports WiFi Text. If it does and you can connect to WiFi this may help.

Codes you haven't asked for

Codes will be received immediately at the time you request them.

If you receive a code you weren’t expecting, consider if your number may be used on a joint account, children’s accounts or where you have appointed a power of attorney.


If you suspect there has been fraudulent activity on your account, please alert us immediately.

Check the mobile number we have for you

  1. Log into the Internet Bank.
  2. Select Manage my details and settings.
  3. Change your phone number.
  4. Allow a working day for your updated phone number to be activated.

Other ways to log in

  • Download our Banking app – you can log in using your passnumber, fingerprint or facial recognition.
  • Debit card customers can log in with a card reader.

Alternatively, please contact us to discuss your login options.

Contact us

Over the phone

Monday to Saturday and bank holidays, 8am to 8pm. Sundays, 9am to 5pm.