FlexPlus Insurance products & account benefits

The following are not covered:

• The cost of replacement parts and associated labour to repair the vehicle
• Vehicles not registered to the account holder(s) unless the account holder(s) are in the vehicle at the time of breakdown and when the breakdown professional arrives
• Vehicles being used for hire and reward purposes (such as taxis)
• Vehicles that do not have a valid MOT, any applicable vehicle tax, or are not serviced or maintained in line with manufacturer guidelines
• Vehicles must not exceed any of the following dimensions when fully loaded:
  1. Caravans and trailers - 8 metres in length (including A-frame)
  2. Motorhomes - 8 metres in length or 7.5 tonnes in weight
  3. All other vehicles - 7 metres in length, 2.3 metres in width, 3 metres in height or 3.5 tonnes in weight (Please see Section 2 and 3B of the policy document, for further details on vehicle eligibility)
• Vehicles not registered in the UK
• Vehicles using trade plates or where the vehicle is under the control of a motor trader for the purpose of its sale

For a full list of exclusions & limitations, please refer to the policy document.

• Download the policy summary
• Download the full policy document

FlexPlus UK & European Breakdown and Recovery Assistance is underwritten by Liverpool Victoria Insurance Company Limited.

Britannia and Britannia Rescue are registered trade marks and are trading styles of the Liverpool Victoria group of companies.

Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202965. Registered address for all Liverpool Victoria companies: County Gates, Bournemouth BH1 2NF. Tel: 01202 292333

• A maximum of 4 claims allowed per FlexPlus current account in a 12 month period
• Excesses apply
• Proof of ownership will be required to support your claim including a till receipt or documentation from your network provider
• Police should be notified of loss or theft as soon as possible. For theft claims we will require a crime reference number to support your claim
• Contact your network provider as soon as possible to bar your SIM card. If you make a successful loss or theft claim unauthorised network charges are only covered up to 24 hours after discovery of the incident up to the policy limits

For more information and a list of all the exclusions and excesses, please download the policy document.

You will need to pay the cost of postage and packaging for accidental damage or breakdown claims when you send your phone for repair.

• Download the policy summary
• Download the full policy document

If you have an existing policy that gives you the same cover elsewhere, then you'll need to consider which policy is better for you, before applying for a FlexPlus account.

Please read the full policy document to help you make your decision.

FlexPlus Worldwide Family Mobile Phone Insurance has been arranged for Nationwide by Lifestyle Services Group Limited (Financial Services Register No.315245) with a single provider Assurant General Insurance Limited (Financial Services Register No. 202735).

Assurant General Insurance Limited, Registered in England No. 2341082. Registered Office: Assurant House, 6-12 Victoria Street, Windsor, Berkshire, SL4 1EN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Lifestyle Services Group Limited is registered in England, No.5114385. Registered Office: Assurant House, 6-12 Victoria Street, Windsor, Berkshire, SL4 1EN. Authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activity only.

• This policy does not provide cover for pre-existing medical conditions unless declared to and accepted by us. An extra premium may be required
• There is an upper age limit of 74. If any person to be insured is aged 75+ you must buy an age extension, which you need to renew annually in order for us to cover you. Only one age extension is needed per account and when you call you will be asked some questions about the health of all insured persons
• Trips for longer than 31 days are not covered unless extended journey cover has been purchased
• A £50 excess per person applies to certain sections (see conditions)
• The policy is only available to permanent UK residents, and all journeys must start and end in the UK
• Journeys in the UK must be for 2 or more nights in pre-booked commercially operated accommodation
• Any claims under the cancellation and curtailment sections of the policy relating to a member of your immediate family or a travelling companion who have been a hospital inpatient or put on a waiting list for hospital treatment in the 12 months before account opening or trip booking, whichever is later, are not covered
• There is no cover under the cancellation and curtailment sections of the policy for the unused expenses of anyone who is not insured under this policy. For example, there is no cover for unused expenses relating to a travelling companion, regardless of who paid for the booking

For a full list of exclusions & limitations, please refer to the policy document.

If you have an existing policy that gives you the same cover elsewhere, then you'll need to consider which policy is better for you, before applying for a FlexPlus account.

Please read the full policy document to help you make your decision.

FlexPlus Worldwide Family Travel Insurance policies are underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England and Wales No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration No. 202810.