Discover a good way to bank

We have been rated the UK’s best high street banking provider for customer satisfaction in the building society and banking sector. 

Reported by The UK Customer Satisfaction Index (January 2025) published by The Institute of Customer Service. 19 banking providers appear in the survey. Our high street banking provider peer group consists of those banks in the survey that have their own branches (excluding hubs and the Post Office). 

To thank you for having your main current account plus a qualifying savings account or mortgage with us, we introduced our Fairer Share Payment in 2023.

In 2024, almost 4 million eligible members received £100 directly into their Nationwide bank accounts.

In 2025, over 4 million members got the same £100 payment.

It's our intention to make a payment every year. But this will depend on how we perform financially. We may change the amount and the eligibility criteria based on that performance.

If you are not totally sure that the person you’re about to pay is who they say they are, you don’t have to just hope for the best.

• You can get us to check payments from your Nationwide current account before you make them.
• We will ask you about the payment, check the details and tell you if we think it’s a scam.
• Just call our 24-hour scam checker hotline - 0800 030 40 57 - or visit us in branch.

The service is completely free. You can use it to check every payment from our banking app as well as certain payments you can make in branch or using our internet bank. It comes with this promise: unless we told you not to make the payment, we'll give you back every penny if it turns out to be a scam.