Discover a good way to bank

Being a mutual enables us to put our members' needs before our profits. And invest our profits in what you need. We are constantly listening, learning, and looking to improve - to ensure we're helping you manage your money as easily and seamlessly as possible.

Best customer satisfaction in the building society and banking sector: as reported by The UK Customer Satisfaction Index (July 2024) published by The Institute of Customer Service.

If you choose to have your main current account with us, as well as having qualifying savings or a mortgage, we want to reward you for that. That's why, in 2023, we introduced our Fairer Share Payment. And why we made a payment that year and again in 2024.

In 2024, nearly 4 million eligible members benefited – we paid £100 into their Nationwide bank accounts.

It's our intention to make a payment every year. But this will depend on how we perform financially. We may change the amount and the eligibility criteria based on that performance.

If you are not totally sure that the person you’re about to pay is who they say they are, you don’t have to just hope for the best. You can get us to check payments from your Nationwide current account before you make them. We will ask you about the payment, check the details and tell you if we think it’s a scam. Just call our 24-hour scam checker hotline - 0800 030 40 57 - or visit us in branch. 

The service is completely free. You can use it to check every payment from our banking app as well as certain payments you can make in branch or using our internet bank. It comes with this promise: unless we told you not to make the payment, we'll give you back every penny if it turns out to be a scam.