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For customers affected by the situation in the Middle East

Useful information for those in the region. Or who have plans to travel there soon.

What's on this page

The situation is ongoing:

for up-to-date information, including travel warnings, visit the Foreign office’s website (opens in a new window).

Customers currently in the region

Register your presence with the UK government

If you are in Bahrain, Israel, Kuwait, Palestine, Qatar or United Arab Emirates (UAE) you can register your presence in the area. Do this to receive direct updates on the ongoing situation from the Foreign, Commonwealth & Development Office (FCDO).

Emergency Medical Assistance for FlexPlus customers

In life-threatening situations, seek medical attention immediately. Once you’ve got help, call Aviva and they’ll coordinate your treatment.

In non-life-threatening situations, call Aviva before arranging hospital admission, treatment or tests, doctor consultations, travel, or accommodation if you’re unable to return home on your original planned return date.

Emergency Assistance Service

+44 1603 60 51 59

Available 24 hours a day.

FlexPlus customers wanting to return to the UK

If you are currently unable to travel, contact your airline, travel provider or tour operator.
They are best placed to advise on rearranging flights, refunds, or alternative travel plans.

If you are unable to get support from your airline or tour operator, visit Aviva’s online portal (opens in a new window). Or contact the Aviva claims team directly. 

Aviva claims department

0800 046 2555

Monday to Friday, 8am to 6pm

Emergency Assistance Service

+44 1603 60 51 59

Available 24 hours a day.

If you need to increase your credit card limit

Get in touch with us if you need to increase your credit card limit. You can do this in your app, via the internet bank or by calling us*.

For more information, see changing your credit card limit.

If you need to increase your overdraft

You can also update your arranged overdraft in the app, internet bank or by calling us*.

See how to apply for or change your arranged overdraft.

Customers with plans to travel to the region

Currently the Foreign, Commonwealth & Development Office (FCDO) has various warnings about travelling to several countries in the region. Including:  

  • Bahrain
  • Egypt
  • Iran
  • Israel
  • Kuwait
  • Lebanon
  • Palestine
  • Qatar
  • Saudi Arabia
  • Turkey
  • United Arab Emirates (UAE)
  • Yemen.

As the situation is uncertain, be sure to keep an eye on these warnings.

Contact your tour operator or airline directly to discuss if your travel plans have been affected and discuss alternative options with them.

FlexPlus customers 

If you are unable to get a refund or reschedule your trip, you may be able to make a claim for cancellation costs. You may also be able to recover costs from your credit card company if this is how you paid for your trip.

If you choose to travel against FCDO advice:

there is no cover and you will not be able to make a travel claim.   

Visit Aviva’s online portal (opens in a new window). Or call the their claims department to discuss if cancellation cover is provided by your policy..

Aviva claims department

0800 046 2555

Monday to Friday, 8am to 6pm

Further information

See the Foreign, Commonwealth & Development Office (opens in a new window) website for further information and travel updates.

*You must be over 18 years old to apply. We’ll also look at your personal circumstances, like your income, outgoings and credit file, before we offer you an arranged overdraft or change your limit.