If you know your current PIN, you can change it at a cash machine. If you've forgotten it, you can ask us for a new one.

Change your PIN using a cash machine

  1. Insert your card into the cash machine.
  2. Enter your existing PIN.
  3. Select PIN services.
  4. Select PIN change.
  5. Choose your new PIN.

If you've forgotten your PIN

If you can’t remember your PIN, let us know and we’ll post a new PIN to you within 5 working days.


Banking without your PIN

You can still get cash or make a payment without your PIN. Visit us in branch with some ID, such as a passport or driving licence. A member of our team will help you.