Change your contact details

You can change your email address in our Banking app:

1. Open the app
2. Go to the menu 
3. Choose 'Details & Settings'
4. Choose ‘Your details’
5. Where your email address is shown, select ‘Edit’
6. Update your email address and select ‘Save’

To update all other personal details online, you will need to log into the Internet Bank.

Unfortunately, you can’t use this form for a child if:

• they are under 13
• an adult manages any accounts for the child

Download our change of address form, fill it in and sign it, then bring it into your nearest branch. Or, send it to:

Nationwide Building Society
Swindon
SN38 1NW

Call 0800 30 20 11 to speak to one of our Customer Service advisers, who can change your details.

You'll need to contact your policy provider(s) directly in order to change your details.

Changing your details held for insurance and investment products.

If your insurance is connected to your Nationwide FlexAccount or FlexPlus, your contact details will automatically be updated when you change the details on your current account.

Investments through Nationwide are provided by Cofunds and Legal & General.

Changing your details held for insurance and investment products.

You can update details held for a business, club, charity or society by visiting your local branch. 

We'll need to see originals of one of the following supporting documents (unfortunately, we can’t accept photocopies or certified copies):

• Clubs and societies: club/society constitution and/or rules, or letterhead confirming club/society name, or letter confirming purpose of club/society. 
• Registered charities: Official document from the Charity Commission quoting the registered charity number. If the charity is a limited company,  a Certificate of Incorporation is also required. 
• Business: Confirmation documentation provided by Companies House.