Change your name, title or gender
If you want to change the name, title or gender on your bank accounts, you can let us know either by visiting us in branch or writing to us. Depending on if a name change is for an adult, child or organisation, we may require different forms of ID.
What to expect
Any cards or chequebooks needed for your account(s) will be sent to you within 10 working days of processing your name change or title.
We do our best, but there’s a chance you may still get some messages from us using your old name or title for a short time.
We’ll return any passports, driving licences or ID cards you send us using registered post. We use the standard UK mail service for all other documents.
How to tell us about a change of name
First, let us know who you’re changing the name of
We’ll need different forms of ID depending on whether you’re changing the name of an adult or a child.
To change the name of an adult or child in branch, take proof of your name change into one of our branches and a member of our staff will update your details.
You can download and complete our change of name form - PDF, 129KB (opens in a new window). You'll then need to post this – along with proof of your name change – to us at:
Nationwide Building Society
How to tell us about a change of title
To change or remove the title on your account, you can let us know in branch – we don’t need any proof of ID.
We’ll reissue your card and/or chequebook as per your new title request.
Unfortunately, not all accounts can currently be opened with a gender-neutral title, like Mx. If you’ve opened an account with us, you can change your title to Mx by coming into branch or following the steps for changing your title by post. As we’re still updating our systems, your title may also go back to its previous setting after you change it. If this happens, you’ll need to come back into branch and request the change of title again or post us another change of name form.
It’s important we give our members the right to have their Nationwide services reflect who they are and how they identify. That’s why we’re working hard on expanding the options available to our members in the future.
How to tell us about a change of gender
To change your gender on your account, you can let us know in branch – we don’t need any proof of gender change to update your records.
You can write to us. We don’t need any proof of gender change to update your records.
Nationwide Building Society
If you’re a business, club, charity or society
You’ll have to visit us in branch to update the name of your business, club, charity or society.
We must see the originals of the following documents. We cannot accept photocopies or certified copies.
Proofs we accept
Please provide the Companies House document for your business.
For clubs and societies
Please provide either:
- the club or society constitution or rules
- a letterhead confirming the club or society name
- a letter confirming the purpose of the club or society.
Please provide your registered charity's proof of ID.
We need an official document from the Charity Commission. This must quote the registered charity number. If the charity is a limited company, we also need the Certificate of Incorporation.
Insurance or investment account changes
You’ll need to contact your insurance and investment provider directly to tell them about your change of name.
Make sure to check and update the details we’ll use if we need to contact you.
Still need help with updating your details? Get in touch with us.