Change your name, title or gender
There are many different reasons you might want to change your name, title or gender on your bank accounts, including getting married or updating your title to reflect your professional status (for example, Dr).
If you’ve changed your name, title or gender, you can let us know either by visiting us in branch or writing to us.
What to expect
Any cards or chequebooks needed for your account(s) will be sent to you within 10 working days of processing your name change or title.
We do our best, but there’s a chance you may still get some messages from us using your old name or title for a short time.
We’ll return any passports, driving licences or ID cards you send us using registered post. We use the standard UK mail service for all other documents.
How to tell us about a change of name
To change your name in branch, take proof of your name change into one of our branches and a member of our staff will update your details.
We'll need an original or certified copy of any of the documents from this list:
- marriage certificate
- civil partnership certificate
- decree absolute or dissolution order
- enrolled deed poll
- unenrolled deed poll plus one item of original Name ID in your new name (photocard driving licence, passport or EA Identity Card)
- statutory declaration
- court order
- adoption certificate
- birth certificate
Unfortunately, we cannot accept photocopies.
We'll return passports and photocard driving licences or ID cards using registered post. All other original documents will be returned using the standard UK mail service.
We may still need to contact you if you tell us about your name change by post.
How to tell us about a change of title
To change or remove the title on your account, you can let us know in branch – we don’t need any proof of ID.
We’ll reissue your card and/or chequebook as per your new title request.
Unfortunately, not all accounts can currently be opened with a gender-neutral title, like Mx. If you’ve opened an account with us, you can change your title to Mx by coming into branch or following the steps for changing your title by post. As we’re still updating our systems, your title may also go back to its previous setting after you change it. If this happens, you’ll need to come back into branch and request the change of title again or post us another change of name form.
It’s important we give our members the right to have their Nationwide services reflect who they are and how they identify. That’s why we’re working hard on expanding the options available to our members in the future.
How to tell us about a change of gender
To change your gender on your account, you can let us know in branch – we don’t need any proof of gender change to update your records.
You can write to us. We don’t need any proof of gender change to update your records.
Nationwide Building Society
If you’re a business, club, charity or society
You’ll have to visit us in branch to update the name of your business, club, charity or society.
We must see the originals of the following documents. We cannot accept photocopies or certified copies.
Proofs we accept
Please provide the Companies House document for your business.
For clubs and societies
Please provide either:
- the club or society constitution or rules
- a letterhead confirming the club or society name
- a letter confirming the purpose of the club or society.
Please provide your registered charity's proof of ID.
We need an official document from the Charity Commission. This must quote the registered charity number. If the charity is a limited company, we also need the Certificate of Incorporation.
Insurance or investment account changes
You’ll need to contact your insurance and investment provider directly to tell them about your change of name.
Make sure to check and update the details we’ll use if we need to contact you.
Still need help with updating your details? Get in touch with us.