Choosing to go paperless is a great way to help reduce waste. But we understand that you sometimes need to have paper statements.

Why go paperless?

When you choose to go paperless:

  • You'll stop getting paper statements in the post and get digital messages (where possible) instead.
  • We'll send you an email when your latest statement is ready to view. It will include any fees or charges in the last month. If you don't receive this email, please let us know.
  • You'll have access to the last 15 months of statements using the Internet Bank or Banking app.

If it's a joint account, make sure all account holders are happy with the changes you make.

Change how you get statements

If you go paperless, we'll email you each month when your statement is ready. You can check your statements anytime using the Internet Bank or Banking app.

Note:

You can switch back to receiving paper statements at any time, by following the same steps.

In the Internet Bank

Choose which accounts you want to change to paperless, or use the Stop all paper statements option.

  1. Log in to the Internet Bank
  2. Choose the Manage my details & settings tab.
  3. Choose View or change my personal details.
  4. Within Marketing preferences, use the Change link.
  5. Choose Yes please or No thanks to select how you'd like to hear from us.
  6. Use the Update preferences button to save your settings.

Using the Banking app

  1. Open the Banking app.
  2. Use the menu and choose Details & Settings.
  3. Choose Your details.
  4. Choose Paperless Statements.
  5. Choose strong>on to switch to paperless or strong>off to get paper statements.
  6. Use the Save option to update your settings.

In person

If you don’t bank online with us, we can help you change your paperless settings at a branch or on the phone instead.

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Over the phone

You can call us:

Monday to Saturday, 8am to 6pm.
Closed Sundays.

UK: 03457 30 20 11
Abroad: +44 1793 65 67 89

In branch

Visit your local branch and we’ll be happy to help.