Switch to paperless statements or documents
Choosing to go paperless is a great way to help keep track of your money digitally. Instead of paper statements, we send digital messages letting you know when your statement or document is ready to view. Find out how to update your settings so you no longer receive paper statements or to change it back.
Why go paperless?
Going paperless helps keeps your statements and documents:
- More organised - you can access statements and documents online anytime
- Secure – only you can log-in and view
- Timely – you can get instant notifications, and we'll send you an email each month when your latest statement is ready to view. No waiting for the post.
- You'll also have access to the last 36 months of statements using our app or the internet bank.
If it's a joint account, make sure all account holders are happy with the changes you make.
Can everything be paperless?
Some accounts are not yet available to go paper-free. These include:
- mortgages
- loans
What are Documents?
Documents are any letters we send about your account, excluding statements.
Change how you get statements
Follow these steps to go paperless. You can switch back at any time.
Using the app
- Open the app.
- Select the profile icon
- Under Settings, choose Paperless settings
- Choose Online to switch to paperless. Or By post to get paper statements. You can choose your preference for each account.
- Select Continue
- You will be asked to check your email address, then confirm the paperless terms and conditions, to update your settings.
In the internet bank
Choose which accounts you want to change to paperless, or use the Stop all paper statements and documents option
- Log in to the internet bank.
- Choose Settings.
- Under My site settings, choose View or change my site settings.
- Within My statement settings, select Change.
- Select Online statements against the account you want to receive paperless statements for. You can also check and update your email here if you need to.
- Select Update statement settings.
In person
If you don’t bank online with us, we can help you change your paperless settings at a branch or on the phone instead.
Contact us
Over the phone
Monday to Saturday and bank holidays, 8am to 8pm.
Sundays, 9am to 5pm.
UK: 03457 30 20 11
Abroad: +44 1793 65 67 89
In branch
Visit your local branch and we’ll be happy to help.
How can I view my statements and documents online?
When you have set up going paperless, your statements and documents appear in 'My Documents' in the app or internet bank.
View My Documents in the app
- Open the app
- From the menu, choose Profile and settings
- Choose My documents
View My Documents in the internet bank
- Log into the internet bank
- Choose the Documents tab
More about viewing statements and documents in the internet bank