Chip and PIN technology has benefits for many disabled people. However, some people may find it difficult, or impossible, to use Chip and PIN terminals. If a disability prevents you from using a PIN, we can provide you with a Chip and Signature card to allow you to use your debit or credit cards without the use of a PIN.
Your local branch will be pleased to help you, or contact us on 0800 30 20 11.
A Chip and Signature Card will allow you to make purchases in shops with your debit or credit cards, using your signature as means of identification instead of a PIN.
Because all cash machines require the entry of a PIN to withdraw money, we allow our Chip and Signature cardholders to make cash withdrawals at our branch counters (including below our usual £100 counter-limit) - just tell your branch that you have a Chip and Signature card.
When a Chip and Signature card is used in a shop, their card terminal (into which a PIN would otherwise be entered) will recognise that this is a signature card that requires a signature to authorise the transaction and, instead of asking for a PIN to be entered, will produce a paper slip for you to sign.