Accessibility tools

Wherever you are in the country, all our branch cash machines can read out what’s on screen and talk you through how to use them.

This is really useful if you or anyone you know ever has trouble reading the screen.

Just plug in your own headset or earphones and the machine will begin speaking. This means it’s always discrete and secure.

We're introducing accessible cards designed to help customers with sight loss and other accessibility needs.

Developed in line with the UK Finance Accessible Cards Code of Practice, these cards are designed for improved readability. They feature colour contrast, a readable font size and notches so you can identify the card types by touch. For example, a round notch for debit cards, a square notch for credit cards and a triangular notch for other payment cards. All our cards have an Issuer Identifier in Braille.

Learn more about accessible cards

We can provide the following in large print, braille or audio CD:

• account statements
• the letter sent with a debit card, credit card and savings card
• internet banking passcode
• Telephone Banking passcode
• terms and conditions
• information leaflets
• Personal Identification Numbers (PINs).

When you open a new account, let us know how you’d like us to send you information. Or, if you’re already a customer, you can change the way we write to you by telling us in branch or calling us on the following numbers.

An Easy Read is information on our website that has been made easier to read and understand using:

• pictures
• easy words
• short sentences
• big text

Wherever you find an Easy Read message on our website, you can download an Easy Read version. All our Easy Reads are in a PDF format.

Accessible card readers are designed to make our services even easier, whatever your need. They have:

• larger display screens
• larger buttons
• audio, so you can hear everything that’s on the screen.

Speak to a member of our team over the phone or in branch. You'll receive your accessible card reader by post within 7 to 10 working days.

SignVideo is a specialist centre offering British Sign Language and English Interpreters on demand.

All SignVideo interpreters are members of the National Registers of Communication Professionals Working with Deaf and Deafblind People (NRCPD) and/or Scottish Association of Sign Language Interpreters (SASLI).

To use SignVideo, you’ll need a device with a webcam and the ability to connect to the internet. The first time you use it, you’ll need to download a plug-in.

1. Connect to SignVideo.
2. When you’re connected, tell the interpreter you'd like to call Nationwide.
3. Start your conversation using British Sign Language.