Our mission

We want all our members — whatever their needs or situation — to find our online services easy to use.

Some of the ways we’re doing that include:

  • making sure our website and app meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard
  • testing our online services with our users, so they work as well as they possibly can
  • making sure our website and Banking app works with commonly used assistive technologies, including speech recognition tools, screen readers and screen magnifiers.

How we're checking we're meeting the standards

We’re committed to making sure our new website can be used by everyone. And we mean everyone. That’s why we’re aiming to meet recognised standards for accessibility: Level AA of the WCAG.

We’ve asked the Digital Accessibility Centre (DAC) (opens in new window) to help us do this. So, in July, they'll carry out a 'WCAG 2.1 Level AA accessibility audit'. This will include testing by people with a wide range of disabilities.

If you have questions about banking with Nationwide, you can use any of the following methods to contact us.

Phone

Speak to a member of our team:

7 days a week, 8am to 8pm.

Textphone

If you prefer to talk by text:

7 days a week, 9am to 5pm.

Text Relay

For text-to-speech and speech-to-text services:

7 days a week, 8am to 8pm.


Supported operating systems and browsers

Banking app

To use our Banking app, you’ll need to have one of the following:

  • an iPhone or iPad running iOS 11 or later, or
  • an Android device running Lollipop, Marshmallow, Nougat, Oreo (OS5) or later.

How to check your device operating system

You can find out what operating system you’re running on your device with these links.

Internet banking

From 28 January 2020, we stopped supporting Windows XP and Vista operating systems.

We don’t support any beta versions of browsers or any browsers that run on Linux.

You won’t be able to complete the identification portion of your online FlexOne application using Safari version 10 or older.

How to check your computer operating system

You can find out what operating system you’re running on your computer with these links.

How to check your browser version

Many modern browsers update without you needing to do anything. So if you've recently bought a new device and installed your favourite browser, you probably won’t need to do anything else.

To make sure — or if you're using an older browser — here's where to download the latest browser versions: