Quiet times for extra support in branch

We’re providing quiet times for members who have hidden disabilities or are exempt from wearing face masks during the pandemic.

During our quiet periods we’re reducing background noise and removing strong scents, such as coffee, from the banking hall.

The Sunflower Scheme

Members can ask in branch for a sunflower lanyard, sticker or card. This will let our branch teams know that you may need additional support or a little more time..


Getting in and out

All our branches have a power-assisted or automated entrance door. Almost all also have level access or wheelchair ramps.

You can check what facilities your nearest branch has, using our branch finder.


Helping hand units

We have a variety of units to help, including:

  • magnifiers
  • pen grips
  • cheque templates
  • bank note gauges
  • clipboards and lap-pads.

Induction loops

Induction loops improve sound quality if you have a hearing aid with a T setting. All our branches have at least one:

  • counter with an induction loop
  • portable induction loop to use in other parts of the branch.

Private meeting rooms

We can arrange for you to talk to a member of your branch team in a private room. It’s a good idea to call ahead, so we can make sure there’s one available.


Interpreters

We can provide:

  • British Sign Language interpreters
  • Lip-speakers
  • Speech-to-text reporters
  • Deafblind interpreters.

Please call your branch to arrange an interpreter before you visit.