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Branch accessibility

Find out how we’ve made our branches more accessible, so you can plan your visit with confidence. Plus, explore the support available to you.

What’s on this page

Our guide to visiting Nationwide branches

We understand that visiting a branch can feel overwhelming, especially the first time.

So we’ve made a guide to visiting our branches so you know what to expect and help you prepare.

Accessibility features in branch

Together with AccessAble, we’ve made it easier to plan your trip to our branches. Here are some helpful things you’ll find when you visit us.

  1. Talking cash machines

    All our cash machines offer voice assistance and work with corded 3.5mm headsets.

  2. Helping hand units

    We have magnifiers, pen grips, cheque templates, banknote gauges, clipboards, and lap pads to help you.

  3. Hearing loops

    Hearing loops enhance sound for hearing aids with a T setting. Every branch has at least one.

  4. Getting in and out

    All branches have power-assisted or automated doors. And most have level access or ramps.

  5. Private rooms

    You can speak to a branch team member in a private room. Please call ahead to book.

  6. Quiet spaces

    Need a quiet break? Ask our team and they will guide you to a calm space when available.

Find your nearest branch

Speak Easy cards

In all our branches, we offer Speak Easy cards. These printed cards have phrases and pictures to help those with communication challenges.

You can also download the cards as a PDF to use on your mobile device when visiting a branch.

Some images and resources are copyright © LYPFT.

An Easy Read guide to using Speak Easy cards

Easy Read is how we format information so it is easier to understand using:

  • pictures
  • easy words
  • short sentences
  • larger text

Interpreters

We can provide:

  • British Sign Language interpreters
  • lipspeakers
  • speech-to-text reporters
  • deafblind interpreters.

To arrange an interpreter for your visit, find and contact your branch.

We also offer remote, real-time British Sign Language interpreters through SignVideo on your own device.

All interpreters are qualified and registered with NRCPD or SASLI.

Using SignVideo in a branch

To connect to a remote interpreter in a branch, you can use the SignVideo website or app on your device.

Your device will need to be video and WiFi enabled.

We support the Hidden Disabilities Sunflower scheme

If you wear a Sunflower lanyard or display another Sunflower symbol, it’s a discreet way to let our team know you may need some extra time, patience, or support during your visit.

Other accessibility support

Banking accessibly

From braille and large print to talking cash machines, we have tools that make managing your money easier.

Accessibility tools

Online accessibility

Find out about how we’re making our online services more accessible.

Online accessibility

All accessibility help

Learn more about the support we offer and tools we’ve designed to make our services more accessible.

All accessibility help

Branch Promise

Here today, here tomorrow. We understand the role our branches play on the high street. So we’ve renewed our Branch Promise until at least the start of 2030.

Read our Branch Promise