Skip to main content of page

Withdrawing from the Paym service

We've removed Paym as a payment method for our members.

Published on: 9 January 2023

On 9 January 2023, we exited the Paym service. This means members can no longer use Paym to make payments.

On 7 March 2023, the Paym service will close completely.

Why we've withdrawn from the Paym service

As a mutual, we have to make sure that we're spending our members' money wisely. And we regularly review what we're spending where.

The Paym service was only being used by a very small number of members. So we believed it wasn't cost-effective to continue with this service. We want to focus on the payment methods that most of our members are using.

How members are impacted

You don't have to do anything now we've left the Paym service. You will have been automatically de-registered if you had signed up.

Now we've left, you'll no longer be able to:

  • register for the service
  • make payments using the service, or
  • receive payments to your Nationwide current account using the service.

Paym will still send you a text message if someone tries to pay you using their service. No money will leave that person's account. You should contact the person trying to pay you to find a different way for them to send you money.

Alternative ways to make a payment

Money sent through Paym uses what's called the Faster Payments service. You can still makes these payments using:

There are limits on how much you can send each day through this service.

Find out more on how to send money to another bank account

About this page

The content displayed on our recent news and articles page is for information purposes only, and is accurate at the time of publication. The information will not be maintained, and so we cannot guarantee that at any given time the information will be up to date or complete. Please verify any information you take before relying on it.

Nationwide is not responsible for the content or availability of external websites. Nationwide does not make any recommendation or endorse any advertising, products, services or other content on such external websites. Views expressed on third party websites are those of the public and unless specifically stated, are not those of Nationwide.

Related links