Samsung Pay guide
What's on this page
How to set up Samsung Pay
You can set up Samsung Pay using the Samsung Wallet app.
- a device compatible with Samsung Pay
- your Nationwide debit or credit card(s)
- the Samsung Wallet app.
Some Samsung devices come with the Samsung Wallet app already installed. If yours doesn’t have it, you can download it:
- from the Google Play store, or
- through Galaxy Store.
Set up instructions
- Open the Samsung Wallet app.
- Follow the setup process.
- Add your Nationwide debit or credit cards.
Remember, you can add:
- more than one card to a device
- the same card to more than one device.
Using Samsung Pay
You can use Samsung Pay with retailers that display the contactless or Samsung Pay logo.
There’s no limit to how much you can pay in one transaction. But some retailers might set their own limits for Samsung Pay payments.
Samsung Pay not working?
Find out what to do if Samsung Pay isn’t working when you try to make a payment.
If you’re using Samsung Pay for the first time
- Make sure your device is up to date – check your settings for any updates you need to make.
- Check your card is listed in the Samsung Wallet app – there might be some more steps you need to take to finish setting it up.
If you’ve used Samsung Pay before
Check the retailer accepts Samsung Pay
Look out for the contactless or Samsung Pay logo.
Check that your card isn't frozen
If you froze your debit card when it was lost, Samsung Pay will still work.
You can use the Banking app to:
- Unfreeze your card, if you've found it
- Report it lost or stolen. If you can’t find your card.
Contact us if you're still having problems
We’ll do what we can to help, please give us a call.
FlexAccount, FlexOne, FlexStudent, FlexGraduate, FlexBasic
What to do if your card is lost or stolen
You'll need to tell us as soon as possible if your card's been lost or stolen.
Report your card as lost or stolen
You can report your card as lost or stolen in our Banking app or by giving us a call. We'll cancel it and post a new one to you. Your card can't be used to make card payments when it's cancelled. But Samsung Pay will continue to work. If you turned the gambling block on before reporting your card the block will still apply. Gambling payments using Samsung Pay will still be blocked.
Once your new card is ready, we'll automatically update the card details in Samsung Pay for you.
Freeze a misplaced debit card
If you've misplaced your debit card, you can freeze it in our Banking app. Your card can't be used to make card payments when it's frozen. But Samsung Pay will continue to work. You can unfreeze your card once you'd found it again.
When your card is frozen you can still turn the gambling block on and off in our Banking app. When the gambling block is on, gambling payments using Samsung Pay will be blocked.
How to remove a card from Samsung Pay
You can remove your card from the Samsung Wallet app if you don’t want to use it anymore.
Remove your card
How to remove a card from the app depends on the device you’re using.
Lost or stolen device?
Using another computer, you can lock your device by logging in to Samsung’s Find my Mobile website (opens in a new window)
If you still need help
If you can’t remove your Nationwide card from your device, we can help. Please call or visit us in branch.