You can set up Google Pay using the Google Pay app, which you can download from the Google Play store.

What's on this page

How to set up Google Pay

To set up Google Pay, you'll need:

  • a device compatible with Google Pay

  • your Nationwide debit or credit card(s)

  • the Google Pay app.


  1. Open the Google Pay app.
  2. Follow the setup process.
  3. Add your Nationwide debit or credit cards.

Remember, you can add:

  • more than one card to a device
  • the same card to more than one device.

Using Google Pay

You can use Google Pay with retailers that display the contactless or Google Pay logo.

There’s no limit to how much you can pay in one transaction. But some retailers might set their own limits for Google Pay payments.

Google Pay not working?

Find out what to do if Google Pay isn’t working when you try to make a payment.

If you’re using Google Pay for the first time

If Google Pay isn’t working the first time you try to use it:

  • Make sure your device is up to date – check your settings for any updates you need to make.
  • Check your card is listed in the Google Pay app – there might be some more steps you need to take to finish setting it up.

If you’ve used Google Pay before

Check the retailer accepts Google Pay

Look out for the contactless or Google Pay logo.

Check that your card isn't frozen

If you froze your debit card when it was lost, Google Pay will continue to work.

You can use the Banking app to:

  • Unfreeze your card, if you've found it
  • Report it lost or stolen, if you can’t find your card. Google Pay will work while you're waiting for your replacement card.

Check you have contactless payments enabled

We want our members to be in control of how they use their money. This includes choosing whether you want to be able to make contactless payments.

If you turn off the ability to make contactless payments on your account, Google Pay will only work for purchases you make in apps or online.

Find out more about your options for contactless

Contact us if you're still having problems

We’ll do what we can to help – you can call us or speak to us in branch.

Over the phone

7 days a week, 8am to 6pm (GMT).

What to do if your card is lost or stolen

If your card's been lost or stolen you can report your card as missing, or freeze your card to stop all transactions until you find it.

Report your card missing

When you tell us your card is missing, we’ll cancel it and post a new one to you. You can continue to use Google Pay while you wait for your new card. Once your new card is ready, we’ll automatically update the card details in Google Pay for you.

Freeze your debit card

You can freeze a lost debit card in the Banking app.

If your card turns up, you can unfreeze it straight away and start using it again.

Report your card lost or stolen

How to remove a card from Google Pay

You can remove your card from Google Pay if you don’t want to use it anymore.

Remove your card

How to remove a card from Google Pay depends on the device you’re using.

Lost or stolen device?

If your device is missing, you can secure your money by locking your device or removing your card.

To lock your device, You can use Google’s 'Find My Device' service. This will lock your device and stop anyone else using it.

If you still need help

If you can’t remove your Nationwide card from your device, we can help. Please call or visit us in branch.

Over the phone

7 days a week, 8am to 6pm (GMT).

Available on devices running Android™4.4 or higher. Android and Google Pay are trademarks of Google LLC. Google Pay and the Android Logo are trademarks of Google LLC. Google Play and the Google Play logo are trademarks of Google LLC.