How to set up and use Google Pay

To set up Google Pay, you'll need:

1. Open the Google Wallet app.
2. Follow the setup process.
3. Add your Nationwide debit or credit cards.

Remember, you can add:

• more than one card to a device
• the same card to more than one device.

You can use Google Pay with retailers that display the contactless or Google Pay logo as well as the Visa logo.

There’s no limit to how much you can pay in one transaction. But some retailers might set their own limits for Google Pay payments.

Find out what to do if Google Pay isn’t working when you try to make a payment.

If Google Pay isn’t working the first time you try to use it:

• Make sure your device is up to date – check your settings for any updates you need to make.
• Check your card is listed in the Google Wallet app – there might be some more steps you need to take to finish setting it up.

Look out for the contactless or Google Pay logo as well as the Visa logo.

We’ll do what we can to help – you can call us or speak to us in branch.

You'll need to tell us as soon as possible if your card's been lost or stolen.

You can report your card as lost or stolen in our Banking app or by giving us a call. We'll cancel it and post a new one to you. Your card can't be used to make card payments when it's cancelled. But Google Pay will continue to work. If you turned the gambling block on before reporting your card the block will still apply. Gambling payments using Google Pay will still be blocked.

Once your new card is ready, we'll automatically update the card details in Google Pay for you.

If you've misplaced your debit card, you can freeze it in our Banking app. Your card can't be used to make card payments when it's frozen. But Google Pay will continue to work. You can unfreeze your card once you'd found it again.

When your card is frozen you can still turn the gambling block on and off in our Banking app. When the gambling block is on, gambling payments using Google Pay will be blocked.

You can remove your card from Google Pay if you don’t want to use it anymore.

How to remove a card from Google Pay depends on the device you’re using.

If your device is missing, you can secure your money by locking your device or removing your card.

To lock your device, You can use Google’s 'Find My Device' service. This will lock your device and stop anyone else using it.

If you can’t remove your Nationwide card from your device, we can help. Please call or visit us in branch.