Apple Pay guide
You can set up Apple Pay using the Nationwide Banking app or the Apple Wallet app.
What's on this page
How to set up Apple Pay
To set up Apple Pay, you'll need:
an Apple device compatible with Apple Pay
your Nationwide debit or credit card(s).
You can find out which iPhone, iPad, Apple Watch and Mac models are compatible with Apple Pay, and where you can use them for your purchases and payments, on the Apple Support website.
Instructions for setting it up in our Banking app
- Sign in to your account on the Banking app.
- Go to the menu and select Manage Cards.
- Tap on Add to Apple Wallet.
- Follow the setup process.
Instructions for setting it up in the Apple Wallet app
The Wallet app will already be installed on your Apple device.
- Open the Wallet app.
- Follow the setup process.
- Add your Nationwide debit or credit cards.
Remember, you can add:
- more than one card to a device
- the same card to more than one device.
Using Apple Pay
You can use Apple Pay with retailers that display the contactless or Apple Pay logo.
There’s no limit to how much you can pay in one transaction. But some retailers might set their own limits for Apple Pay payments.
Apple Pay not working?
Find out what to do if Apple Pay isn’t working when you try to make a payment.
If you’re using Apple Pay for the first time
- Make sure your device is up to date – check your settings for any updates you need to make.
- Check your card is listed in the Apple Pay app – there might be some more steps you need to take to finish setting it up.
If you’ve used Apple Pay before
Check the retailer accepts Apple Pay
Look out for the contactless or Apple Pay logo.
Check that your card isn't frozen
If you froze your debit card when it was lost, Apple Pay will still work.
You can use the Banking app to:
- Unfreeze your card, if you've found it
- Report it lost or stolen, if you can’t find your card.
Contact us if you're still having problems
We’ll do what we can to help – you can call us or speak to us in branch.
FlexAccount, FlexOne, FlexStudent, FlexGraduate, FlexBasic
What to do if your card is lost or stolen
You'll need to tell us as soon as possible if your card's been lost or stolen.
Report your card as lost or stolen
You can report your card as lost or stolen in our Banking app or by giving us a call. We'll cancel it and post a new one to you. Your card can't be used to make card payments when it's cancelled. But Apple Pay will continue to work. If you turned the gambling block on before reporting your card the block will still apply. Gambling payments using Apple Pay will still be blocked.
Once your new card is ready, we'll automatically update the card details in Apple Pay for you.
Freeze a misplaced debit card
If you've misplaced your debit card, you can freeze it in our Banking app. Your card can't be used to make card payments when it's frozen. But Apple Pay will continue to work. You can unfreeze your card once you'd found it again.
When your card is frozen you can still turn the gambling block on and off in our Banking app. When the gambling block is on, gambling payments using Apple Pay will be blocked.
How to remove a card from Apple Pay
You can remove your card from the Wallet app if you don’t want to use it anymore.
Remove your card
How to remove a card from the Wallet app depends on the device you’re using.
Lost or stolen device?
If your device is missing, you can secure your money by locking your device or removing your card.
To lock your device:
- Log in to iCloud from another computer.
- Use Find My iPhone to lock your device.
If you still need help
If you can’t remove your Nationwide card from your device, we can help. Try calling us, or visiting us in branch.