What would you like help with?

Find out about the support we offer and tools we’ve designed to make our services more accessible.

In branch

From branch design to interpreters and induction loops, our branches are designed to support you.

Online accessibility

Find out about our mission to make our online services more accessible.

Banking accessibly

From braille and large print to talking cash machines, we’ve got a wide range of tools to help make managing your money easier.


Contact us

If you have questions about banking with Nationwide, you can use any of the following methods to contact us.


Speak to a member of our team:

Monday to Saturday 8am to 8pm, and Sunday 9am to 5pm.

Relay UK

Used to be known as Text Relay. Offers confidential text-to-speech and speech-to-text services for those who struggle to use the phone.

You'll need the Relay UK app or a textphone. Dial 18001 followed by the Nationwide number you want to call. The opening hours will be next to the number.

Using SignVideo

Use SignVideo to make British Sign Language (BSL) interpreted calls with a qualified and registered (NRCPD/SASLI) interpreter.

Monday to Saturday, 8am to 9pm.
Sunday, 9am to 5pm.