Existing customers - we'll tell you if you need to provide evidence of your name and address once we've received your application.
New customers - in order to confirm your identity, we need to verify your name and address. There are now three ways to do this:
- We may be able to check your identity electronically by using credit reference agencies to search sources of information relating to you (an Identity search); this search will not affect your credit rating
- We may also ask you to provide paper ID evidence. If we do ask, please provide original items as we are not able to accept statements or bills printed from the internet
- For FlexOne online applications we offer online identification which requires you to take a photo of the identification page of your passport, and a photo of yourself. If the online ID fails, please come into branch with the documents detailed below.
New Smart account customers - If you're over 7, the account can be opened in your name. We'll need you to provide your passport or birth certificate along with proof of where you live. Ask your parent or guardian to review the table below for what's needed. When you have all the information you need, bring it to any one of our branches with your mum, dad or guardian to open your account. Please do not post passports.
New FlexOne customers - If you’re under the age of 14 or you wish to open your account in branch you'll need to provide your local branch with ID so they can verify you. If you're already a Nationwide customer you may still need to pop in with ID, but we'll let you know at the end of the application.
You can usually show us your ID in one of our branches. The tables that follow explain which route (branch or post) is acceptable for each form of ID. We'll return any documents you send to us within 7 days of receipt. If we can't confirm your identity we won't be able to continue with your application.