Welcome to our new website:

explore how we've made it better and simpler for you. Read about the changes to our website

What would you like help with?

Get the help you need when you travel, including preparing to go away, making an insurance claim, and how to manage your banking if you go to live and work abroad.

Coronavirus help:

Find out how to get a refund if your travel plans are cancelled due to coronavirus.

Coronavirus and travel claims



Helpful phone numbers

Before you travel

Monday to Friday, 8am to 7pm.
Saturday, 9am to 5pm.
Closed Sundays and bank holidays.

UK: 0800 051 01 54

Current account general enquiries (except FlexDirect and FlexPlus)

Monday to Saturday, 8am to 6pm.

Closed Sundays and bank holidays.

UK: 03457 30 20 11
Abroad: +44 1793 65 67 89

Credit cards

Monday to Saturday, 8am to 8pm.

Sundays and bank holidays, 9am to 5pm.

UK: 03456 00 66 11
Abroad: +44 2476 43 89 97