Worldwide Family Mobile Phone Insurance with FlexPlus

FlexPlus includes Worldwide Family Mobile Phone Insurance. It covers your family’s phones against loss, theft, damage and breakdown. Anywhere in the world.

• Mobile phones owned by you or your Family members, up to a value of £1,000 (including VAT) per claim
• Cover worldwide against loss, theft, damage and breakdown (including faults)
• Unauthorised network charges if someone else has used your phone without your permission (limits apply)
• Cover for both contract and Pay As You Go phones
• Accessories lost, stolen or damaged at the same time as your mobile phone (limits apply)
  Please read the full terms in the policy document (PDF).

• No more than 4 accepted claims per FlexPlus account in any 12 month period
• Any incident involving the mobile phone where you haven’t taken care of your mobile phone (see page 9-10 of the policy document for full details on what is deemed not taking care of your mobile phone)
• Unauthorised network charges are only covered up to 24 hours after discovery of the incident up to the policy limits
• You will need to pay an excess for every accepted loss, theft, damage or breakdown claim
• You will need to pay the cost of postage and packaging for accidental damage or breakdown claims when you send your phone for repair
  Please read the full terms in the policy document (PDF).

• You, your partner/spouse and all children (including legally adopted, foster and step children) of the account holder who have not reached the age of 19 (or not reached the age of 22 if in full time education), living at the home address and are unmarried or have not entered into a Civil Partnership
• We will cover dependent children who don't reside permanently (or for the majority of the time) with the account holder, providing the children reside permanently with the other parent for the remainder of the time.

If the loss, theft, damage or breakdown happened because you weren’t taking care of your mobile phone then we may not accept your claim.

Cover will be in place as soon as the account is opened.

• If a family member stops living at your address they’ll no longer be covered
• If you cancel your FlexPlus current account your cover will come to an end.

You can cancel your insurance cover at any time. This can be done by closing your FlexPlus current account, at which point the benefits and services of our cover will no longer be available. Give us a call on 0800 11 88 55 to find out more.

If you cancel any of the benefits or services of your FlexPlus account, the account must be closed or switched to another current account that you are eligible to open.