Call charges:
Lost, stolen, or damaged cards and fraud
To report a lost, stolen, or damaged card, fraud or a scam, call:
UK: 0800 055 66 22
Abroad: +44 1793 65 67 89
24 hours a day, 7 days a week.
You can report a lost or stolen card in the app. If you've just misplaced it, you can freeze it, then unfreeze it when you find it.
Bereavement and Power of Attorney
If you need support with bereavement or Power of Attorney (POA) call our dedicated team on:
Monday to Friday, 9am to 5pm.
Saturday, 9am to 12pm.
For help and contact details during life changing events, visit our Supporting you page.
Emergency insurance claims
For claims and emergencies, choose your insurance type below.
For non-urgent enquiries, call our general customer service number further down, or visit the Insurance help and claims page.
Existing customer general enquiries
Our UK-based customer service team can help with all enquiries.
See below for specific service opening hours and numbers.
Current accounts
UK: 03457 30 20 11
Abroad: +44 1793 65 67 89
Monday to Saturday, 8am to 8pm.
Sundays, 9am to 5pm.
Bank holidays, 8am to 8pm.
FlexPlus
UK: 0800 11 88 55
Abroad: +44 1793 54 12 00
Monday to Saturday, 8am to 8pm.
Sundays, 9am to 5pm.
Bank holidays, 8am to 8pm.
Savings
UK: 03457 30 20 11
Abroad: +44 1793 65 67 89
Monday to Saturday, 8am to 8pm.
Closed Sundays and bank holidays.
Mortgages
UK: 0345 609 25 31
Monday to Friday, 8am to 6pm.
Saturday, 8.30am to 4pm.
Closed Sundays and bank holidays.
Loans
UK: 03457 30 20 11
Abroad: +44 1793 65 67 89
Monday to Friday, 8am to 6pm.
Saturday, 9am to 2pm.
Closed Sundays and bank holidays.
Credit Cards
UK: 03456 00 66 11
Abroad: +44 2476 43 89 97
Monday to Saturday, 8am to 8pm.
Sundays, 9am to 5pm.
Bank holidays, 8am to 8pm.
For help with anything not covered above, including internet banking and Virgin Money transfers.
UK: 03457 30 20 11
Abroad: +44 1793 65 67 89
Monday to Friday, 8am to 6pm.
Saturday, 9am to 2pm.
Closed Sundays and bank holidays.
New customer general enquiries
We're here to help. Our team can find the right option for you and answer any questions about our products and services.
UK: 03457 30 20 10
Monday to Friday, 8am to 6pm.
Saturday, 9am to 1pm (Mortgages, 8:30am to 4pm).
Closed Sundays and bank holidays.
Other ways to contact us
We offer accessibility options, including SignVideo, to help you contact us, manage your accounts, and get the support you need.
Send us feedback
We'd love to hear what you think. Send us general feedback or make a complaint online.
Our head offices
We welcome your letters. For your security, please don't include your 16-digit card number when you write to us.