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Temporarily reduced opening times for our call centres

If you need to speak to someone, you can find the best number to call and current opening times here.

At times, our phone lines may be busier than usual. So, thank you for your patience if you do need to wait. Please be mindful of your inclusive minutes limit if you’re calling our 0345 numbers from a mobile phone.

Our emergency lines to report lost or stolen cards, fraud or other security issues are still open 24/7.

Find out what you can do with online banking

Coronavirus support

What would you like to contact us about?

Note:

We can access your accounts faster if you log into our Banking App when you call.

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Lost or stolen cards, passbooks or cheque books

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Hints and tips:

You can freeze and unfreeze lost debit cards in the Banking app. While your card is frozen, it can't be used to make payments. Go to 'Lost or Stolen cards' in the app menu.

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Internet Bank

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Banking app

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Travel

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Current accounts

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Helpful topics

Current account support
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Mortgages

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Helpful topics

Mortgage support
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Savings, ISAs and Investments

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Please only call us if your query is urgent. Our phone lines are busier than usual and could have long wait times.

Applications for the Member Exclusive Fixed Rate ISA are taking longer than normal to process and transfers in may take up to 15 days. This is due to high demand. Please bear with us and avoid calling in to check on progress.

Helpful topics

Savings support
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Credit cards

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Helpful topics

Credit card support
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Personal Loans

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Helpful topics

Personal loans support
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Insurance

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Helpful topics

Our insurance products
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Complaints

All Nationwide complaints

0800 30 20 15 (UK landline)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Friday: 8am - 6pm

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Challenging times

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Accessibility

For all our accessibility options like SignVideo, please use our accessibility page.

Accessibility support

Cost of calls

Calls to 0800 or 0500 numbers are usually free of charge from a UK BT landline and mobile phones. Calls from other providers may vary, and could cost up to 40p per minute.

Calls to a 0345 number are charged at a local rate. Calls from a mobile will be free of charge if you’re using your inclusive minutes.

The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.

Head office

We have a Head Office in Swindon and Administration Centres in Northampton and Bournemouth.   

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