Support

Do you have the Banking app?

You can now find your customer number in our Banking app. Just go to the menu, select Details & Settings, then choose Your details.

Find your customer number

With your card reader, bank card and a few details you can find your customer number easily.  

Do you have the Banking app?

You can now find your customer number in our Banking app. Just go to the menu, select Details & Settings, then choose Your details.

Use someone else's card reader

You don't have to use the card reader we gave you to find your customer number. Any bank or building society’s card reader will work, as long as it accepts your debit card. You can use it in the same way, and it's equally as safe and secure.

Log in with your card reader

Then once you've logged in, it's easy to reset your passnumber and memorable data. Just go to the ‘Manage my details’ tab and choose ‘My security settings’ in the Internet Bank, or 'Details & Settings' in the Banking app.

Re-register for internet banking

For security reasons, we can't unlock your account over the phone, so you'll need to re-register. Don't worry — it only takes a few minutes and doesn't affect your accounts in any way. We simply reset all your details except your customer number.

To re-register, make sure you have your account number and sort code to hand.

Find your customer number

1. Find your customer number using our simple lookup tool. You’ll need to have your card and card reader to hand.

2. Log in to internet banking using your customer number and card reader.

3. Reset your passnumber and memorable data — just go to the ’Manage my details‘ tab and choose ’My security settings‘.

Re-register for internet banking

For security reasons, we can't unlock your account over the phone, so you'll need to re-register. Don't worry — it only takes a few minutes and doesn't affect your accounts in any way. We simply reset all your details except your customer number.

To re-register, make sure you have your account number and sort code to hand.

Order a replacement card reader

Give us a few details and we’ll send you a new card reader within 3-5 working days.

Report a missing account

There could be a number of reasons why you can't see your account.

See our 'Missing accounts' page for all the information you need.​

Log in with your card reader

Then once you've logged in, it's easy to reset your passnumber and memorable data. Just go to the ‘Manage my details’ tab and choose ‘My security settings’ in the Internet Bank, or 'Details & Settings' in the Banking app.

Re-register for internet banking

For security reasons, we can't unlock your account over the phone, so you'll need to re-register. It only takes a few minutes and your banking app will be updated with the changes you make. We simply reset all your details except your customer number. Don't worry — this doesn't affect your accounts in any way.

To re-register, make sure you have your account number and sort code to hand.

Find your customer number

1. Find your customer number using our simple lookup tool. You’ll need to have your card and card reader to hand.

2. Log in to internet banking using your customer number and card reader.

3. Reset your passnumber and memorable data — just go to the ’Manage my details‘ tab and choose ’My security settings‘.

Re-register for internet banking

For security reasons, we can't unlock your account over the phone, so you'll need to re-register. It only takes a few minutes and your banking app will be updated with the changes you make. We simply reset all your details except your customer number. Don't worry — this doesn't affect your accounts in any way.

To re-register, make sure you have your account number and sort code to hand.

Order a replacement card reader

Give us a few details and we’ll send you a new card reader within 3-5 working days.

Report a missing account

There could be a number of reasons why you can't see your account.

See our 'Missing accounts' page for all the information you need.​

Report it in the Banking app

If your card is lost or stolen, let us know by following these 4 simple steps:  

1. Open the app
2. Go to the menu in the top right corner
3. Choose 'Lost or Stolen Cards'
4. Select the card that's lost or stolen