Temporarily reduced opening times for our branches and call centres

To run our services as safely as possible and protect our employees, we’ve reduced our opening hours.

Don't worry, you can still call our emergency line at any time to report lost or stolen cards, fraud or other security issues.

Our reduced opening hours

Please only call us if it's urgent

Our lines are really busy at the moment, so hold times are much longer than we’d like. Be mindful of your inclusive minutes limit if you’re calling our 0345 numbers from a mobile phone. 

There's also lots of support available online during these tough times. Find out more on our Coronavirus support page.

What would you like to contact us about?

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Lost or stolen cards, passbooks or cheque books

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Hints and tips:

You can freeze and unfreeze lost debit cards in the Banking app. While your card is frozen, it can't be used to make payments. Go to 'Lost or Stolen cards' in the app menu.

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Internet Bank

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Banking app

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Travel

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Current accounts

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Mortgages

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Savings, ISAs and Investments

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Credit cards

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Personal Loans

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Insurance

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Complaints

All Nationwide complaints

0800 30 20 15 (UK landline)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Friday: 8am - 8pm

PPI complaints

Our PPI phone line is temporarily closed while we help support people who’ve been impacted by coronavirus.

More information about Nationwide PPI complaints

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Challenging times

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Accessibility

For all our accessibility options like SignVideo, please use our accessibility page.

Accessibility support

Cost of calls

Calls to 0800 or 0500 numbers are usually free of charge from a UK BT landline and mobile phones. Calls from other providers may vary, and could cost up to 40p per minute.

Calls to a 0345 number are charged at a local rate. Calls from a mobile will be free of charge if you’re using your inclusive minutes.

The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.

Head office

We have a Head Office in Swindon and Administration Centres in Northampton and Bournemouth.