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Lost or stolen cards, passbooks or cheque books

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Instantly in the Banking app

Report it in the Banking app

If your card is lost or stolen, let us know by following these 4 simple steps:
1. Open the app
2. Go to the menu in the top right corner
3. Choose 'Lost or Stolen Cards'
4. Select the card that's lost or stolen
Over the phone
- My FlexAccount
  
  Lost or stolen (FlexAccount, FlexOne, FlexStudent, FlexGraduate, FlexBasic)
  
  0800 055 66 22 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Report your card as lost or stolen in the Banking app
- My FlexDirect
  
  Lost or stolen (FlexDirect)
  
  0800 055 66 22 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Report your card as lost or stolen in the Banking app
- My FlexPlus
  
  Lost or stolen (FlexPlus)
  
  0800 11 88 55 (UK)
  +44 1793 54 12 00 (Abroad)
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Report your card as lost or stolen in the Banking app
- My credit
  
  Lost or stolen (Credit Cards)
  
  0800 055 66 22 (UK)
  +44 2476 43 89 96 (Abroad)
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Report your card as lost or stolen in the Banking app

Hints and tips:

You can freeze and unfreeze lost debit cards in the Banking app. While your card is frozen, it can't be used to make payments. Go to 'Lost or Stolen cards' in the app menu.

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Internet Bank

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I've forgotten my customer number
- Yes, I have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Do you have the Banking app?
  
  You can now find your customer number in our Banking app. Just go to the menu, select Details & Settings, then choose Your details.
  
  Find your customer number
  
  With your card reader, bank card and a few details you can find your customer number easily.
  Find my customer number - Find your customer number
- No, I don't have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Do you have the Banking app?
  
  You can now find your customer number in our Banking app. Just go to the menu, select Details & Settings, then choose Your details.
  
  Use someone else's card reader
  
  You don't have to use the card reader we gave you to find your customer number. Any bank or building society’s card reader will work, as long as it accepts your debit card. You can use it in the same way, and it's equally as safe and secure.
  Find my customer number - Use someone else's card reader
  
  No card reader at all? Give us a call.
  
  0800 464 30 60 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  Monday to Friday: 8am - 6pm
I've forgotten my passnumber or memorable data
- Yes, I have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Log in with your card reader
  
  Then once you've logged in, it's easy to reset your passnumber and memorable data. Just go to the ‘Manage my details’ tab and choose ‘My security settings’ in the Internet Bank, or 'Details & Settings' in the Banking app.
  Log in and reset your details - Log in with your card reader
- No, I don't have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Re-register for internet banking
  
  For security reasons, we can't unlock your account over the phone, so you'll need to re-register. Don't worry — it only takes a few minutes and doesn't affect your accounts in any way. We simply reset all your details except your customer number.
  
  To re-register, make sure you have your account number and sort code to hand.
  Re-register for internet banking - Re-register for internet banking
I've lost all my log in details
- Yes, I have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Find your customer number
  
  1. Find your customer number using our simple lookup tool. You’ll need to have your card and card reader to hand.
  
  2. Log in to internet banking using your customer number and card reader.
  
  3. Reset your passnumber and memorable data — just go to the ’Manage my details‘ tab and choose ’My security settings‘.
  Find my customer number - Find your customer number
- No, I don't have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Re-register for internet banking
  
  For security reasons, we can't unlock your account over the phone, so you'll need to re-register. Don't worry — it only takes a few minutes and doesn't affect your accounts in any way. We simply reset all your details except your customer number.
  
  To re-register, make sure you have your account number and sort code to hand.
  Re-register for internet banking - Re-register for internet banking
I'm locked out of my account

Chat to one of our UK based agents

Our current chat operating hours are 8am to 7.45pm, 7 days a week
Chat with us

Re-register for internet banking

For security reasons, we can't unlock your account over the phone, so you'll need to re-register. Don't worry — it only takes a few minutes and doesn't affect your accounts in any way. We simply reset all your details except your customer number.

To re-register, make sure you have your account number and sort code to hand.
Re-register for internet banking - Re-register for internet banking
I'm having trouble with something else
- I need to order a new card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Order a replacement card reader
  
  Give us a few details and we’ll send you a new card reader within 3-5 working days.
  Order a card reader - Order a replacement card reader
- I can't see my account on Internet Bank
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Report a missing account
  
  There could be a number of reasons why you can't see your account.
  
  See our 'Missing accounts' page for all the information you need.
  Missing accounts - Report a missing account
- I need to speak to someone
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Give us a call
  
  0345 266 0894 (UK)
  
  Useful information - select this to hide related content
  
  Monday to Friday: 8am - 6pm

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Banking app

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I've forgotten my passnumber or memorable data
- Yes, I have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Log in with your card reader
  
  Then once you've logged in, it's easy to reset your passnumber and memorable data. Just go to the ‘Manage my details’ tab and choose ‘My security settings’ in the Internet Bank, or 'Details & Settings' in the Banking app.
  Log in and reset your details - Log in with your card reader
- No, I don't have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Re-register for internet banking
  
  For security reasons, we can't unlock your account over the phone, so you'll need to re-register. It only takes a few minutes and your banking app will be updated with the changes you make. We simply reset all your details except your customer number. Don't worry — this doesn't affect your accounts in any way.
  
  To re-register, make sure you have your account number and sort code to hand.
  Re-register for internet banking - Re-register for internet banking
I've lost all my log in details
- Yes, I have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Find your customer number
  
  1. Find your customer number using our simple lookup tool. You’ll need to have your card and card reader to hand.
  
  2. Log in to internet banking using your customer number and card reader.
  
  3. Reset your passnumber and memorable data — just go to the ’Manage my details‘ tab and choose ’My security settings‘.
  Find my customer number - Find your customer number
- No, I don't have a card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Re-register for internet banking
  
  For security reasons, we can't unlock your account over the phone, so you'll need to re-register. It only takes a few minutes and your banking app will be updated with the changes you make. We simply reset all your details except your customer number. Don't worry — this doesn't affect your accounts in any way.
  
  To re-register, make sure you have your account number and sort code to hand.
  Re-register for internet banking - Re-register for internet banking
I'm locked out of my account

Chat to one of our UK based agents

Our current chat operating hours are 8am to 7.45pm, 7 days a week
Chat with us

Re-register for internet banking

For security reasons, we can't unlock your account over the phone, so you'll need to re-register. It only takes a few minutes and your banking app will be updated with the changes you make. We simply reset all your details except your customer number. Don't worry — this doesn't affect your accounts in any way.

To re-register, make sure you have your account number and sort code to hand.
Re-register for internet banking - Re-register for internet banking
I'm having trouble with something else
- I need to order a new card reader
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Order a replacement card reader
  
  Give us a few details and we’ll send you a new card reader within 3-5 working days.
  Order a card reader - Order a replacement card reader
- I can't see my account on my mobile app
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Report a missing account
  
  There could be a number of reasons why you can't see your account.
  
  See our 'Missing accounts' page for all the information you need.
  Missing accounts - Report a missing account
- I need to speak to someone
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Give us a call
  
  0345 266 0894 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  Monday to Friday: 8am - 6pm

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Travel

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I have an emergency
- Medical assistance
  
  Emergency assistance (FlexPlus)
  
  01413 49 02 88 (UK)
  +44 1413 49 02 88 (Abroad)
  FlexPlus Travel Insurance Policy
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Emergency assistance (FlexAccount)
  
  01413 49 01 09 (UK)
  +44 1413 49 01 09 (Abroad)
  FlexAccount Travel Cover Policy
  
  Useful information
  
  24 hours a day, 7 days a week
- Breakdown cover
  
  Breakdown assistance (FlexPlus)
  
  0800 587 71 00 (UK)
  +44 1202 31 14 31 (Abroad)
  01514 94 12 60 (Textphone)
  FlexPlus Breakdown Policy
  
  Useful information
  
  24 hours a day, 7 days a week
- A fraud query
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  How we contact you if we suspect fraud
  Updating your phone number
  Fraud awareness
  Current account fraud enquiries
  
  0800 055 66 22 (UK)
  +44 1793 65 67 89 (Abroad)
  Fraud awareness
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Credit card fraud enquiries
  
  0800 055 66 22 (UK)
  +44 2476 43 89 97 (Abroad)
  Fraud awareness
  
  Useful information
  
  24 hours a day, 7 days a week
- Legal helpline
  
  Legal helpline (FlexPlus and FlexAccount)
  
  0345 246 21 10 (UK)
  
  Useful information
  
  24 hours a day, 7 days a week
My travel insurance
Get your policy documents online
FlexAccount travel cover policy
FlexAccount Travel Cover - Insurance Product Information Document (IPID)
FlexPlus travel insurance full policy
FlexPlus travel insurance policy summary
U K Insurance travel insurance portal
All travel cover support
FlexPlus travel cover claims and enquiries

0800 051 01 54 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Saturday: 8am - 6pm
Closed on Sunday

FlexAccount travel cover claims and enquiries

0800 051 01 64 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Friday: 8am - 6pm
Saturday: 9am - 2pm
Closed Sundays and Bank Holidays
To let you know I’m going abroad

You don't need to tell us before you travel

We regularly check for fraudulent or unusual activity. All you really need to do is use your cards at the air or ferry port before you depart – just checking your balance in a cash machine will do. Make sure you use CHIP and PIN rather than swiping your card.
More about travelling with your card - You don't need to tell us before you travel
Another travel query

Pre-travel advice

0800 051 01 54 (UK)

Useful information

Monday to Friday: 8am - 7pm
Saturday: 9am - 5pm
Closed on Sunday

Current account general enquiries

03457 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Saturday: 8am - 6pm

Credit card general enquiries

0345 600 66 11 (UK)
+44 2476 43 89 97 (Abroad)
Credit Card support

Useful information

Monday to Friday: 8am - 8pm
Saturday: 8am - 8pm
Sunday: 9am - 5pm

An automated account enquiry service is available 24 hours a day, 7 days a week

Start again

Current accounts

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An emergency
- My card is lost or stolen
  
  Report it in the Banking app
  
  If your card is lost or stolen, let us know by following these 4 simple steps:
  1. Open the app
  2. Go to the menu in the top right corner
  3. Choose 'Lost or Stolen Cards'
  4. Select the card that's lost or stolen
  
  Lost or stolen (FlexAccount, FlexOne, FlexStudent, FlexGraduate, FlexBasic)
  
  0800 055 66 22 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Report your card as lost or stolen in the Banking app
  
  Lost or stolen (FlexPlus)
  
  0800 11 88 55 (UK)
  +44 1793 54 12 00 (Abroad)
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Report your card as lost or stolen in the Banking app
  
  Lost or stolen (FlexDirect)
  
  0800 055 66 22 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Report your card as lost or stolen in the Banking app
- My FlexPlus breakdown assistance
  
  Breakdown assistance (FlexPlus)
  
  0800 587 71 00 (UK)
  +44 1202 31 14 31 (Abroad)
  01514 94 12 60 (Textphone)
  FlexPlus Breakdown Policy
  
  Useful information
  
  24 hours a day, 7 days a week
- My travel cover
  
  Emergency assistance (FlexAccount)
  
  01413 49 01 09 (UK)
  +44 1413 49 01 09 (Abroad)
  FlexAccount Travel Cover Policy
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Emergency assistance (FlexPlus)
  
  01413 49 02 88 (UK)
  +44 1413 49 02 88 (Abroad)
  FlexPlus Travel Insurance Policy
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Legal helpline (FlexPlus and FlexAccount)
  
  0345 246 21 10 (UK)
  
  Useful information
  
  24 hours a day, 7 days a week
- Any other emergency
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  
  Current account general enquiries
  
  0800 30 20 11 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  Monday to Saturday: 8am - 6pm
  Closed on Sunday
  
  Current account fraud enquiries
  
  0800 055 66 22 (UK)
  +44 1793 65 67 89 (Abroad)
  Fraud awareness
  
  Useful information
  
  24 hours a day, 7 days a week
My account
- My FlexAccount, FlexOne, FlexBasic, FlexStudent, FlexGraduate
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  View your account balances online
  Pay a bill or transfer money
  Travelling abroad? Here's what you do
  Pending payments explained
  All current account support
  Current Account general enquiries (except FlexDirect and FlexPlus)
  
  03457 30 20 11 (UK)
  +44 1793 65 67 89 (Abroad)
  Current Account support
  
  Useful information
  
  Monday to Saturday: 8am - 6pm
  Closed on Sunday
  
  FlexPlus travel cover claims and enquiries
  
  0800 051 01 54 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  Monday to Saturday: 8am - 6pm
  Closed on Sunday
- My FlexDirect
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Pay a bill or transfer money
  Travelling abroad? Here's what to do
  Pending payments explained
  All FlexDirect support
  FlexDirect general enquiries
  
  0345 607 73 57 (UK)
  +44 1793 65 67 89 (Abroad)
  Current Account support
  
  Useful information
  
  Monday to Saturday: 8am - 6pm
  Closed on Sunday
- My FlexPlus
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7.45pm, 7 days a week
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Help with FlexPlus insurance
  View your account balances online
  Pay a bill or transfer money
  Pending payments explained
  All FlexPlus support
  FlexPlus general enquiries
  
  0800 11 88 55 (UK)
  +44 1793 54 12 00 (Abroad)
  Current Account support
  
  Useful information
  
  Monday to Saturday: 8am - 6pm
  Closed on Sunday
  
  Apply for a new current account or change your existing FlexPlus (except FlexOne and joint FlexPlus accounts)
  
  03457 30 20 10 (UK)
  View our Current Accounts
  
  Useful information
  
  Monday to Saturday: 8am - 6pm
  Closed Sundays and Bank Holidays
  
  FlexPlus travel cover claims and enquiries
  
  0800 051 01 54 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  Monday to Saturday: 8am - 6pm
  Closed on Sunday
Opening a new account
Get your answer online
You might find what you’re looking for straight away, on the links below.
Open a new current account online
Switch accounts
All current account support
Apply for a current account (except FlexOne and joint FlexPlus accounts)

03457 30 20 10 (UK)
View our Current Accounts

Useful information

Monday to Friday: 8am - 8pm
Saturday: 9am - 1pm
Closed Sundays and Bank Holidays

Book a FlexOne branch appointment

14-17 yr olds can apply online

Useful information

Use our Branch finder for opening times.

Helpful topics

Current account support

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Mortgages

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My mortgage
- A general query
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Paying off your mortgage
  Switching your mortgage
  How to make an overpayment
  Fees and charges explained
  All mortgage support
  Mortgage general enquiries
  
  03457 30 20 11 (UK)
  +44 1793 65 67 89 (Abroad)
  Mortgage support
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Closed Weekends and Bank Holidays
- Moving house
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Borrow more
  Moving house
  Porting your mortgage
  All mortgage support
  Moving house enquiries
  
  03457 30 20 10 (UK)
  View our mortgages
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 8.30am - 4pm
  Closed Sundays and Bank Holidays
  
  Proof of income (such as payslips) and bank statements might be needed as part of the call.
- Switching my mortgage deal
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Switching your mortgage
  Our mortgage rates
  All mortgage support
  Switching mortgage enquiries
  
  03457 30 20 10 (UK)
  View our mortgages
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 8.30am - 4pm
  Closed Sundays and Bank Holidays
- Borrowing more on my mortgage
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Borrow more
  See how much you could borrow
  Our mortgage rates
  All mortgage support
  Borrowing more on your mortgage
  
  03457 30 20 10 (UK)
  View borrowing more
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 8.30am - 4pm
  Closed Sundays and Bank Holidays
  
  Proof of income (such as payslips) and bank statements might be needed as part of the call.
- An update on my application
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 8pm, 7 days a week.
  Chat with us
  
  Mortgage application updates
  
  03457 30 20 11 (UK)
  
  Useful information
  
  Monday to Friday: 9am - 5pm
  Closed Weekends and Bank Holidays
Applying for a new mortgage
- A general query
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  See our mortgages
  All mortgage support
  Mortgage general enquiries
  
  03457 30 20 10 (UK)
  View our mortgages
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 8.30am - 4pm
  Closed Weekends and Bank Holidays
- Moving house
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Mortgages for existing customers
  Mortgages for new customers
  Help with your mortgage
  Moving house enquiries
  
  03457 30 20 10 (UK)
  View our mortgages
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 8.30am - 4pm
  Closed Sundays and Bank Holidays
- I'm a first time buyer
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Start your mortgage application
  Help with your mortgage
  First time buyer enquiries (mortgage)
  
  03457 30 20 10 (UK)
  View our mortgages
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 8.30am - 4pm
  Closed Sundays and Bank Holidays
- Remortgaging
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Start your remortgage application
  Help with your mortgage
  Remortgaging enquiries
  
  03457 30 20 10 (UK)
  View our mortgages
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 8.30am - 4pm
  Closed Weekends and Bank Holidays
  
  Over 55 and looking to remortgage?
  
  0800 30 20 10 (UK)
  View our mortgages
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 8.30am - 4pm
  Closed Bank Holidays
- An update on my application
  
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 8pm, 7 days a week.
  Chat with us
  
  Mortgage application updates
  
  03457 30 20 10 (UK)
  
  Useful information
  
  Monday to Friday: 9am - 5pm
  Closed Weekends and Bank Holidays

Helpful topics

Mortgage support

Start again

Savings, ISAs and Investments

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I've lost my card or passbook

Lost savings cards, passbooks or certificates

0800 055 66 22 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

24 hours a day, 7 days a week
My savings, ISA or investment
- My savings account or ISA
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Check your savings interest rates
  View your account balances online
  Fixed Rate Bond maturity
  Help with investments
  All savings support
  Savings general enquiries
  
  03457 30 20 11 (UK)
  +44 1793 65 67 89 (Abroad)
  Savings and ISA support
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 9am - 2pm
- Booking a Financial Planning appointment
  
  Book an appointment with a Financial Adviser
  
  0800 328 78 12 (UK)
  View our Financial Planning Service
  
  Useful information
  
  Monday to Friday: 9am - 5.30pm
Getting more information
- Savings or ISAs
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week.
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  See our rates
  All savings support
  Savings general enquiries
  
  03457 30 20 10 (UK)
  View our savings accounts
  
  Useful information
  
  Monday to Friday: 8am - 8pm
  Saturday: 9am - 1pm
- Booking a Financial Planning appointment
  
  Book an appointment with a Financial Adviser
  
  0800 328 78 12 (UK)
  View our Financial Planning Service
  
  Useful information
  
  Monday to Friday: 9am - 5.30pm

Please only call us if your query is urgent. Our phone lines are busier than usual and could have long wait times.

Applications for the Member Exclusive Fixed Rate ISA are taking longer than normal to process and transfers in may take up to 15 days. This is due to high demand. Please bear with us and avoid calling in to check on progress.

Helpful topics

Savings support

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Credit cards

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An emergency

Report it in the Banking app

If your card is lost or stolen, let us know by following these 4 simple steps:
1. Open the app
2. Go to the menu in the top right corner
3. Choose 'Lost or Stolen Cards'
4. Select the card that's lost or stolen

Lost or stolen (Credit Cards)

0800 055 66 22 (UK)
+44 2476 43 89 96 (Abroad)

Useful information

24 hours a day, 7 days a week

Report your card as lost or stolen in the Banking app

Credit card fraud enquiries

0800 055 66 22 (UK)
+44 2476 43 89 97 (Abroad)
Fraud awareness

Useful information

24 hours a day, 7 days a week
My credit card
Get your answer online
You might find what you’re looking for straight away, on the links below.
How to pay your credit card bill
Using your card abroad? Here's what you need
Change your credit limit
Unknown transaction on your account
All credit card support
Credit card general enquiries

0345 600 66 11 (UK)
+44 2476 43 89 97 (Abroad)
Credit Card support

Useful information

Monday to Friday: 8am - 8pm
Saturday: 8am - 8pm
Sunday: 9am - 5pm

An automated account enquiry service is available 24 hours a day, 7 days a week
Applying for a new credit card
Get your answer online
You might find what you’re looking for straight away, on the links below.
Apply for a credit card online
All credit card support
Apply for a credit card

03457 30 20 10 (UK)
View our Credit Cards

Useful information

Monday to Friday: 8am - 8pm
Saturday: 9am - 1pm
Closed Sundays and Bank Holidays

Helpful topics

Credit card support

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Personal Loans

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An existing loan
- For your current balance or to repay your loan early
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Top up your loan
  All loan support
  For your current balance or to repay your loan early
  
  03457 30 20 11 (UK)
  +44 1793 65 67 89 (Abroad)
  Loans support
  
  Useful information
  
  Select option 3 > option 1 > option 1
  
  Monday to Friday: 9am - 5pm
  Closed Weekends and Bank Holidays
- If you’ve recently applied for a new personal loan
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Top up your loan
  All loan support
  If you’ve recently applied for a new personal loan
  
  03457 30 20 11 (UK)
  +44 1793 65 67 89 (Abroad)
  Loans support
  
  Useful information
  
  Select option 3 > option 1 > option 2
  
  Monday to Friday: 9am - 5pm
  Closed Weekends and Bank Holidays
- If your account is in arrears
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Top up your loan
  All loan support
  If your account is in arrears
  
  03457 30 20 11 (UK)
  +44 1793 65 67 89 (Abroad)
  Loans support
  
  Useful information
  
  Select option 3 > option 1 > option 3
  
  Monday to Friday: 9am - 5pm
  Closed Weekends and Bank Holidays
- For anything else
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Top up your loan
  All loan support
  For anything else
  
  03457 30 20 11 (UK)
  +44 1793 65 67 89 (Abroad)
  Loans support
  
  Useful information
  
  Select option 3 > option 1 > option 4
  
  Monday to Friday: 9am - 5pm
  Closed Weekends and Bank Holidays
Applying for a loan
- To apply for a new loan or to borrow more
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Apply for a loan online today
  Things to know before you apply
  Find out how much you can borrow
  All loan support
  To apply for a new loan or to borrow more
  
  03457 30 20 10 (UK)
  +44 1793 65 67 89 (Abroad)
  View our personal loans
  
  Useful information
  
  Select option 4 > option 1
  
  Monday to Friday: 8am - 8pm
  Saturday: 9am - 1pm
  Closed Sundays and Bank Holidays
- Anything else
  Chat to one of our UK based agents
  
  Our current chat operating hours are 8am to 7:45pm, 7 days a week
  Chat with us
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Apply for a loan online today
  Things to know before you apply
  Find out how much you can borrow
  All loan support
  For anything else
  
  03457 30 20 10 (UK)
  +44 1793 65 67 89 (Abroad)
  View our personal loans
  
  Useful information
  
  Select option 4 > option 2
  
  Monday to Friday: 8am - 8pm
  Saturday: 9am - 1pm
  Closed Sundays and Bank Holidays

Helpful topics

Personal loans support

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Insurance

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Travel cover
- My FlexAccount
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Make a claim
  View your policy documents online
  All travel cover support
  Emergency assistance (FlexAccount)
  
  01413 49 01 09 (UK)
  +44 1413 49 01 09 (Abroad)
  FlexAccount Travel Cover Policy
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Legal helpline (FlexPlus and FlexAccount)
  
  0345 246 21 10 (UK)
  
  Useful information
  
  24 hours a day, 7 days a week
  
  FlexPlus travel cover claims and enquiries
  
  0800 051 01 54 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  Monday to Saturday: 8am - 6pm
  Closed on Sunday
- My FlexPlus
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Make a claim
  View your policy documents online
  All insurance support
  Emergency assistance (FlexPlus)
  
  01413 49 02 88 (UK)
  +44 1413 49 02 88 (Abroad)
  FlexPlus Travel Insurance Policy
  
  Useful information
  
  24 hours a day, 7 days a week
  
  Legal helpline (FlexPlus and FlexAccount)
  
  0345 246 21 10 (UK)
  
  Useful information
  
  24 hours a day, 7 days a week
  
  FlexPlus travel cover claims and enquiries
  
  0800 051 01 54 (UK)
  +44 1793 65 67 89 (Abroad)
  
  Useful information
  
  Monday to Saturday: 8am - 6pm
  Closed on Sunday
Home insurance
- An emergency
  
  Emergency assistance
  
  0800 145 60 70 (UK)
  0800 30 08 36 (Textphone)
  +44 121 275 40 89 (Abroad)
  
  Useful information
  
  24 hours a day, 7 days a week
- Make a claim
  
  Claims
  
  0800 145 60 60 (UK)
  0800 30 08 36 (Textphone)
  +44 121 275 40 89 (Abroad)
  Make a claim
  
  Useful information
  
  24 hours a day, 7 days a week
- Legal assistance
  
  Legal assistance
  
  0800 145 60 80 (UK)
  0800 30 08 36 (Textphone)
  +44 121 275 40 89 (Abroad)
  
  Useful information
  
  24 hours a day, 7 days a week
- Existing policy queries
  
  Existing policy queries
  
  0800 145 60 60 (UK)
  0800 30 08 36 (Textphone)
  +44 121 275 40 89 (Abroad)
  
  Useful information
  
  Monday to Friday: 8am - 8pm
  Saturday: 9am - 5pm
  Sunday: 10am - 5pm
- Applying for home insurance
  Get your answer online
  You might find what you’re looking for straight away, on the links below.
  Apply for home insurance online
  Apply for a home insurance policy
  
  0800 145 60 60 (UK)
  0800 30 08 36 (Textphone)
  +44 121 275 40 89 (Abroad)
  
  Useful information
  
  Monday to Friday: 8am - 8pm
  Saturday: 9am - 5pm
  Sunday: 10am - 5pm
Life insurance
Get your answer online
You might find what you’re looking for straight away, on the links below.
Make a claim
View your policy documents online
All life insurance support
Mortgage Life Insurance claims (L&G claims team)

0800 13 71 01 (UK)

Useful information

Monday to Friday: 9am - 5pm

Please have your plan number ready. If you're making a critical illness claim please check your original policy for details of the illnesses covered.

General enquiries and Income Protection queries

0800 328 78 12 (UK)
View income protection

Useful information

Monday to Friday: 9am - 5pm
Payment Protection Insurance (PPI)
- Cancelling my PPI
  
  Cancel PPI
  
  03457 30 20 11 (UK)
  
  Useful information
  
  Press 5 then 4 to cancel your PPI
  
  Monday to Friday: 8am - 6pm
- A PPI claim
  
  PPI claim provided by Aviva
  
  0800 096 72 09 (UK)
  
  Useful information
  
  Monday to Friday: 9am - 5pm
  
  PPI claim provided by Pinnacle
  
  0800 464 31 29 (UK)
  
  Useful information
  
  Monday to Friday: 8.30am - 6pm

Helpful topics

Our insurance products

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Complaints

All Nationwide complaints

0800 30 20 15 (UK landline)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Friday: 8am - 6pm

PPI complaints

More information about Nationwide PPI complaints

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Challenging times

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Debt or payment worries
- A future payment you’re worried about
  
  Future payments
  
  0800 464 30 30 (UK)
  
  Useful information
  
  Monday to Friday: 9am - 5pm
- A missed mortgage or loan payment
  
  Mortgages and personal loans
  
  0800 464 30 40 (UK)
  
  Useful information
  
  Monday to Friday: 8am - 6pm
  Saturday: 9am - 12pm
- A missed current account payment
  
  Current accounts
  
  0800 464 30 40 (UK)
  
  Useful information
  
  Monday to Friday: 9am - 5pm
- A missed credit card payment
  
  Credit cards
  
  0800 464 30 50 (UK)
  
  Useful information
  
  Monday to Friday: 8am - 9pm
  Saturday: 8am - 4pm
  Sunday: 10am - 4pm
A bereavement
Bereavement support
Dealing with the death of someone close can be a difficult time. From managing funeral costs to closing an account, our bereavement page offers practical information to help.
Bereavement support
Bereavement helpdesk

0800 464 30 18 (UK)

Useful information

Monday to Friday: 9am - 5pm
Saturday: 9am - 12pm

What would you like to contact us about?

Lost or stolen cards, passbooks or cheque books

Report it in the Banking app

Lost or stolen (FlexAccount, FlexOne, FlexStudent, FlexGraduate, FlexBasic)

Useful information

Lost or stolen (FlexDirect)

Useful information

Lost or stolen (FlexPlus)

Useful information

Lost or stolen (Credit Cards)

Useful information

Internet Bank

Chat to one of our UK based agents

Do you have the Banking app?

Find your customer number

Chat to one of our UK based agents

Do you have the Banking app?

Use someone else's card reader

No card reader at all? Give us a call.

Useful information

Chat to one of our UK based agents

Log in with your card reader

Chat to one of our UK based agents

Re-register for internet banking

Chat to one of our UK based agents

Find your customer number

Chat to one of our UK based agents

Re-register for internet banking

Chat to one of our UK based agents

Re-register for internet banking

Chat to one of our UK based agents

Order a replacement card reader

Chat to one of our UK based agents

Report a missing account

Chat to one of our UK based agents

Give us a call

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Banking app

Chat to one of our UK based agents

Log in with your card reader

Chat to one of our UK based agents

Re-register for internet banking

Chat to one of our UK based agents

Find your customer number

Chat to one of our UK based agents

Re-register for internet banking

Chat to one of our UK based agents

Re-register for internet banking

Chat to one of our UK based agents

Order a replacement card reader

Chat to one of our UK based agents

Report a missing account

Chat to one of our UK based agents

Give us a call

Useful information

Travel

Emergency assistance (FlexPlus)

Useful information

Emergency assistance (FlexAccount)

Useful information

Breakdown assistance (FlexPlus)

Useful information

Get your answer online

Current account fraud enquiries

Useful information

Credit card fraud enquiries

Useful information

Legal helpline (FlexPlus and FlexAccount)

Useful information

Get your policy documents online

FlexPlus travel cover claims and enquiries

Useful information

FlexAccount travel cover claims and enquiries

Useful information

You don't need to tell us before you travel

Pre-travel advice

Useful information

Current account general enquiries

Useful information

Credit card general enquiries