Support managing a Child Trust Fund or Junior ISA

Our Specialist Support team can help if you have a Nationwide Child Trust Fund or Smart Junior ISA and struggle with managing your account due to not having mental capacity. This includes if your account is about to mature or has already matured. Here we will walk through the available support, how to contact us, how to get access to your money and your options. For parents, carers or others supporting the account holder, we will also walk you through supporting your child.

Who this support is for

This guide is for:

  • Nationwide Child Trust Fund or Smart Junior ISA (JISA) account holders who do not have mental capacity
  • parents, guardians, carers or appointees who are looking to support the account holder

It is particularly for those looking for support with account maturity. This is when the child turns 18 and you need to decide what to do with the money in the account.

What happens when the account matures

  1. We will send 2 letters

    In the run-up to their account maturing, when the account holder turns 18, we will send 2 letters:

    • one letter to the registered contact on the account 6 weeks before the account matures
    • one letter to the child 2 weeks before the account matures
  2. You will get a different type of account

    When the account matures, it will become a different type of account.

    You can then tell us what to do with your money if you don’t want to leave it in your account.

  3. You will need to tell us what to do with your money

    You can either:

    • transfer the account to another provider
    • close the account and withdraw the money

How we can help

We may be able to help if the account holder cannot manage their Child Trust Fund or JISA because of mental incapacity.

Our Specialist Support team will:

  • talk through the account holder's circumstances to understand their needs and situation
  • explain the options available for accessing the account and money
  • help you understand what evidence or documents might be needed
  • guide you through any next steps

You do not need to work out the process on your own or prepare anything in advance.

We will explain what is needed and try to answer any questions you have.

Call our Specialist Support team

Getting support is as simple as giving us a call.

If you need help with a matured Child Trust Fund or JISA because of mental incapacity, call our Specialist Support team.

You can call us as soon as the account has matured.

Call our team

Monday to Friday, 9am to 5pm
Saturday, 9am to 1pm
Closed Sundays and bank holidays

Frequently asked questions

Loading...