When you’ll get an annual statement

Your annual 2023 statement covers the period from 1 January 2023 to 31 December 2023.

This should have arrived in the post by 31 January 2024.

You'll receive a statement for each mortgage account that you have with us.

Requesting a statement at another time

If you’d like to order a statement at any other time of the year, please call us on: 0345 609 25 30 (Monday to Friday, 8am to 6pm, Saturday 8.30am to 4pm, closed Sundays and bank holidays).

What to expect in your statement

Your annual mortgage statement will detail everything about your mortgage, including the:

  • type of mortgage you have
  • length of your mortgage deal
  • remaining mortgage term
  • opening balance from the beginning of the calendar year
  • closing balance from the end of the calendar year
  • fees or charges that may be applied
  • overpayment reserve or arrears balance
  • interest rate(s) you’ve been charged
  • current monthly payment
  • payments due to be paid
  • actual transactions that took place.

Common questions

Call us

Monday to Friday, 8am to 6pm.
Saturday, 8:30am to 4pm.
Closed Sundays and bank holidays.

Related links


Mortgages are secured on your home. You could lose your home if you do not keep up payments on your mortgage.
Mortgages are subject to underwriting and criteria. Minimum age 18, UK residents only.