Your annual mortgage statement

Your annual 2023 statement covers the period from 1 January 2023 to 31 December 2023.

This should have arrived in the post by 31 January 2024.

You'll receive a statement for each mortgage account that you have with us.

If you’d like to order a statement at any other time of the year, please call us on: 0345 609 25 30 (Monday to Friday, 8am to 6pm, Saturday 8.30am to 4pm, closed Sundays and bank holidays).

Your annual mortgage statement will detail everything about your mortgage, including the:

• type of mortgage you have
• length of your mortgage deal
• remaining mortgage term
• opening balance from the beginning of the calendar year
• closing balance from the end of the calendar year
• fees or charges that may be applied
• overpayment reserve or arrears balance
• interest rate(s) you’ve been charged
• current monthly payment
• payments due to be paid
• actual transactions that took place.